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Unit Manager- Contact Center- Bank

Unit Manager- Contact Center- Bank

V Konnect

8 - 13 years

10 - 15 Lacs

Chennai Tamil Nadu India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Service Management Revenue Generation Team Leadership Workforce Planning Cross Sales Customer Experience compliance adherence

Work Mode

On-site

Job Type

Full Time

Job Description

Role & Responsibilities

Lead and manage end-to-end operations of the contact center site ensuring smooth service delivery.
Drive revenue generation by supporting cross-sales initiatives and achieving sales targets.
Optimize human resource utilization, including workforce planning and performance management.
Ensure adherence to compliance frameworks and regulatory guidelines.
Focus on improving service efficiency and enhancing customer experience.
Monitor and report on key performance indicators (KPIs) such as service levels, revenue, and employee productivity.
Collaborate with stakeholders to resolve operational challenges and implement process improvements.

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