Executive Service Sales

Role Overview:

• Drive the commercial aspect of service and achieve AMC Renewal, Conversion & Recovery of suspended/ discontinued services.
• Identifying service needs in the field and working with respective regional teams to provide support.
• Achieve and exceed monthly forecast, contributing to the overall business.
• Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.
• Understanding customer expectations and working closely with service teams.
• Completing all the documentation associated with the Contract, i.e. Tender, Technical clarifications, legal documents, etc. and submitting them to the customer within the given timeframe.
• Preparing and making presentation to customers and stakeholders.
• Responsible for account receivables.
• Drive continuous improvement initiatives within the Service department, identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.

What You Will Need to be Successful:

• Diploma (or) Bachelor s degree in Engineering, Business Management or higher in related field.
• Expertise in Service business, forecasting, and margin improvement , with a track record of successful outcomes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.
• Exposure to latest trends in Customer Service, must have sound knowledge in technical, and commercial aspects as well as soft skills.
• Coordinate with service team to action plans and address deficiencies regarding safety, callback rates, and technical support.
• Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.
• Conduct field education training ensuring that we create and maintain a safe working environment.

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