Underwriting Supervisor

You will be working for a US-based rental-platform startup that focuses on tenant screening and approval for property managers by utilizing tools such as identity verification, income verification, fraud detection, and document analysis to facilitate fair, fast, and reliable leasing decisions. **Key Responsibilities:** - Manage and coach a team of underwriters, leads, coordinators, and new hires - Lead the hiring, onboarding, and training sessions for the team - Identify and address performance gaps and provide coaching with leads - Conduct retraining and coaching based on QA results and performance improvement plans (PIPs) - Communicate process/policy updates and maintain necessary documentation - Monitor key performance indicators (KPIs), quality assurance (QA) errors, and track performance metrics - Support daily backlog sweeps and handle operational escalations - Collaborate with the Manager of Leads to align performance and tools effectively **Qualifications:** - Demonstrated experience in underwriting, coaching, or team management - Excellent communication, organization, and interpersonal skills - Ability to identify and resolve performance issues effectively - Proficiency in group training and one-on-one coaching - Strong understanding of underwriting processes and QA standards - Experience in tracking KPIs and developing improvement plans,