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Elfonze Technologies
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UKG Pro WFM Functional Professional

UKG Pro WFM Functional Professional

Elfonze Technologies

5 - 10 years

7 - 12 Lacs

hyderabad bengaluru

Posted:21 hours ago| Platform:

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Skills Required

payroll data validation hris regression testing scheduling troubleshooting forecasting middleware sql wfm

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a UKG Pro WFM Support Consultant to provide expert functional support for our clients. The ideal candidate will have hands-on experience with UKG Pro Workforce Management (WFM) particularly in time and attendance, scheduling, and forecasting(Knowledge). This role requires strong troubleshooting skills, a customer-focused approach, and the ability to collaborate effectively with both clients and internal teams.

Key Responsibilities:
Strong interpersonal and communication skills, able to liaise non-technical clients and technical team members.
Good client facing skills and able to Act as a subject matter expert (SME) on UKG Pro WFM functionality and configuration in virtual client meetings
Functional Responsibilities (Core Focus):
- Provide day-to-day support for end users across key UKG modules such as timekeeping, scheduling, accruals, and forecasting(knowledge).
- Provide work estimates for system enhancements and be able to translate to system functional requirements / specifications
- Identify and resolve functional issues in collaboration with technical team and/or vendor (UKG) support teams.
- Review, analyze, and resolve configuration issues related to pay rules, work rules, schedule groups, and employee classifications.
- Liaise with clients to gather business requirements and implement system enhancements or changes.
- Participate in unit & regression testing and validation of upgrades, patches, and new feature rollouts.
- Maintain system documentation

Value-Add: Technical Capabilities (Nice to Have):
- Basic troubleshooting of integration issues (e.g., data load failures, file transfers).
- Understanding of how data flows between UKG and external systems such as payroll or HRIS.
- Familiarity with SFTP, APIs, or middleware tools like Dell Boomi.
- Ability to perform data validation using tools such as Excel or basic SQL.

Additional Details

1. Relevant experience of 5-10 years in WFM

2. Functional role wherein one must work on troubleshooting, report design design, configuration etc

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UKG Pro WFM Functional Professional