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NOVARTIS
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P&O Technology Product Expert

P&O Technology Product Expert

NOVARTIS

3 - 8 years

5 - 10 Lacs

hyderabad

Posted:21 hours ago| Platform:

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Skills Required

service management root cause analysis product expert compliance networking diversity and inclusion agile analytics reporting tools recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary

Job Title: P&O Technology Product Expert
#LI-Hybrid Location: Hyderabad, India Relocation Support: Yes Join us as a P&O Technology Product Expert and help shape the digital HR experience at Novartis. You ll support global systems across Talent, Learning, and Rewards resolving issues, enhancing functionality, and ensuring compliance. Your work will directly impact how associates engage with our platforms, making processes smarter and more seamless.

Key Responsibilities

Manage system changes and releases in collaboration with business and IT teams
Coordinate and test new configurations to meet global and local requirements
Support vendor upgrades and ensure system compliance through regular audits
Resolve system issues, perform root cause analysis, and escalate when needed
Fulfil service requests aligned with service standards and SLAs
Generate reports and dashboards to deliver insights to stakeholders
Collaborate with vendors and partners to resolve issues and implement enhancements
Ensure compliance with legal, privacy, and internal governance standards
Communicate system updates and best practices across internal teams
Maintain accurate documentation for configurations, processes, and standards

Essential Requirements

Minimum of 3 years of experience with Workday HCM Reporting
Ability to troubleshoot and resolve Workday reporting issues quickly
Strong understanding of HR data elements and key performance indicators
Experience with Prism Analytics and other reporting tools is a plus
Proven background in system implementation, configuration, and support
Solid experience in service management and delivery practices
Excellent communication and interpersonal skills
Experience working in a global, matrixed environment

Desirable Requirements

Familiarity with additional P&O tools such as SAP HCM, Cornerstone on Demand, Avature, Benify, or Gloat
Exposure to Agile methodologies and vendor collaboration in a global environment

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NOVARTIS

Pharmaceutical Manufacturing

Basel Baselstadt

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P&O Technology Product Expert