P&O Technology Product Expert

Key Responsibilities

• Manage system changes and releases in collaboration with business and IT teams
• Coordinate and test new configurations to meet global and local requirements
• Support vendor upgrades and ensure system compliance through regular audits
• Resolve system issues, perform root cause analysis, and escalate when needed
• Fulfil service requests aligned with service standards and SLAs
• Generate reports and dashboards to deliver insights to stakeholders
• Collaborate with vendors and partners to resolve issues and implement enhancements
• Ensure compliance with legal, privacy, and internal governance standards
• Communicate system updates and best practices across internal teams
• Maintain accurate documentation for configurations, processes, and standards

Essential Requirements

• Minimum of 3 years of experience with Workday HCM Reporting
• Ability to troubleshoot and resolve Workday reporting issues quickly
• Strong understanding of HR data elements and key performance indicators
• Experience with Prism Analytics and other reporting tools is a plus
• Proven background in system implementation, configuration, and support
• Solid experience in service management and delivery practices
• Excellent communication and interpersonal skills
• Experience working in a global, matrixed environment

Desirable Requirements

• Familiarity with additional P&O tools such as SAP HCM, Cornerstone on Demand, Avature, Benify, or Gloat
• Exposure to Agile methodologies and vendor collaboration in a global environment

Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message

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