28 Troubleshoot Jobs

Role & responsibilities We are looking for an experienced and proactive Electrical Engineer to support our GFRP (Glass Fiber Reinforced Polymer) production plant in Ghaziabad. The candidate must have hands-on experience in working with PLC-based systems and industrial electrical maintenance. Preferred candidate profile Key Responsibilities: • Maintain, troubleshoot, and repair electrical systems in pultrusion and related production machinery. • Operate and troubleshoot PLC-based control systems. • Perform preventive and breakdown maintenance to minimize downtime. • Ensure compliance with electrical safety standards and maintain proper documentation. • Coordinate with the production team for smooth and uninterrupted operations. Diploma / B.Tech / B.E. in Electrical Engineering • Minimum 2-5 years of experience in a manufacturing setup (FRP/GFRP or plastic-based industry preferred) • Strong working knowledge of PLCs, VFDs, relays, control panels, and industrial wiring • Ability to work independently and handle electrical issues in real-time • Willingness to work in shifts, if required

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation

Hi, Greetings! We are hiring for Technical Service Desk role. Key Responsibilities: Act as the first point of contact for all IT-related technical issues via phone, email, or ticketing systems. Provide support for Windows OS, desktop/laptop hardware, MS Office Suite, VPN, printers, and standard business applications. Troubleshoot issues related to network connectivity, DNS, DHCP, proxy, and Wi-Fi. Handle user account administration in Active Directory (password resets, account lockouts, group memberships). Install, configure, and maintain software and hardware components. Provide remote support using remote desktop tools (e.g., TeamViewer, AnyDesk, RDP). Escalate unresolved incidents to second- or third-level support teams while ensuring proper documentation. Monitor and update incident and service request tickets in the ITSM system (e.g., ServiceNow, BMC Remedy). Follow ITIL practices for incident, problem, and change management processes. Maintain technical documentation, FAQs, and knowledge base articles. Assist in deploying patches, antivirus updates, and security compliance checks. Must be ready to work on rotational shifts. Interested candidates may apply or can send in your updated Resume to careers@satmz.com

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally No Performance Parameter Measure 1 Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: API Automation Testing.

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally No Performance Parameter Measure 1 Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score Mandatory Skills: Cloud Platform Resilence Test Engg.

Responsibilities: * Hardware and software support and installation * Collaborate with other IT groups for seeking resolution of reported issues * Administration, creation, and configuration of accounts in Active Directory * Manage New Employee On-Boarding and Off-Boarding IT activities/permissions/access * Patch Management and Software Deployment * Maintain IT Assets System and Software Inventory * Power Apps, Power Automate, and Share Point Flows * Provide high quality first level support and response to the end user * Complete all task in a timely manner to meet given SLAs * Track tickets status and ensure they are getting attention from other IT groups in timely matter * Collaborate with Technical Support team members to properly manage Stakeholder/customer inquiries and escalate when appropriate * Document solutions for knowledge-base and bring new ideas for innovation and automation excellence * Provide other job duties requested by manager on an as needed basis. Qualifications/Requirements: * University Degree * 1-2 years experience of working on a global help/service desk Level 1 (low level support) and higher support OR * 1+ years' experience technical support level 1 and higher (troubleshooting/problem solving skill) Position requires skills in the following areas as appropriate: * Experience in using helpdesk ticketing system * Preferable candidates should be English language expert (Speak, Read and Write) * Office 365 and SharePoint experience * Strong skills and ability to troubleshoot issues quickly and find solutions to solving them independently in a timely manner * Exhibit good general computer knowledge in hardware, software, Networking, Microsoft, and other applications * Great knowledge of IT processes and willingness to constantly update knowledge * Individual contributor, able to work independently * Inbuilt ability to multi-task, working on more than one issue simultaneously Role: IT Support Engineer Department: IT & Information Security Employment Type: Contract Role Category: IT Support Education UG: B.Sc in Computers, B.Tech/B.E. in Computers, BCA in Computers

Key Responsibilities: Act as the main liaison between the OTT platform and external clients (content creators, advertisers, agencies, brand partners) Onboard new partners and ensure seamless integration of content or campaigns on the platform Build strong, long-term relationships with key stakeholders to ensure client satisfaction and retention Coordinate internally with content, marketing, ad sales, and tech teams to execute client deliverables Monitor client performance metrics and campaign effectiveness, sharing insights and improvement plans Resolve partner concerns and troubleshoot any issues that may arise in operations or performance Identify opportunities for upselling new formats, ad slots, or co-branded initiatives Stay updated on OTT trends, competitor activity, and content performance Requirements: 1-2 years of client servicing/account management experience, preferably in OTT, digital media, or entertainment Excellent communication, stakeholder management, and negotiation skills Experience working with content creators, production houses, or brand marketers Detail-oriented with good project coordination and multi-tasking ability Proficiency in tools like Excel, PowerPoint, CRM platforms, and analytics dashboards

Overview : TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers. Job Title: AP Accounting Assistant I Location: Pune Duration: 6 Months Job Type: Contract Work Type: Onsite Job Description : A candidate is expected to perform task as per SOP. Use acquired knowledge to determine which task or procedure (or when a slight deviation is needed) to perform to achieve desired outcome. Solve the day to day process problem, identify opportunity and flag to supervisors. Perform self-quality check and for the team. Candidate will work within the assigned team Work on assigned task and troubleshoot issues using the provided guideline. Should be able to process >250 invoices post training Should maintain >99% accuracy. Candidate will escalate when actions needed deviate from available processes and/or procedures. The candidates directly reports to team leads. The top 3 responsibilities: 2+ years Invoice processing PDF split Quality check Adherence to policy Leadership Principles: Ownership Deliver result Insist on the Highest Standards Mandatory Requirements: Typing speed at least 40 WPM Preferred skills: Problem solving skill Education or certification Requirements: Bcom or MBA is preferred TekWissen Group is an equal opportunity employer supporting workforce diversity.

We are looking for a skilled Web Application Developer with experience in building scalable and high-performance web applications. The ideal candidate will be proficient in modern front-end and back-end technologies and have hands-on experience with databases, container orchestration, and API query languages. Key Responsibilities: Develop, test, and maintain web applications using React and JavaScript. Design and implement backend services using Node.js and Typescript. Work with PostgreSQL and MongoDB databases to model, store, and retrieve data efficiently. Implement and manage APIs using GraphQL. Deploy, scale, and maintain applications using Kubernetes. Collaborate with cross-functional teams to define, design, and ship new features. Troubleshoot, debug, and optimize application performance. Required Skills: Strong proficiency in React and JavaScript. Experience with PostgreSQL and/or MongoDB databases. Knowledge of Kubernetes for container orchestration and deployment. Familiarity with GraphQL for API development. Backend development skills with Node.js and Typescript. Understanding of RESTful API design principles. Strong problem-solving and communication skills. Preferred Qualifications: Experience with cloud platforms (AWS, GCP, Azure). Familiarity with CI/CD pipelines and DevOps practices. Knowledge of containerization tools like Docker. Web Application Developer, scalable web applications, high-performance, front-end technologies, back-end technologies, React, JavaScript, Node.js, Typescript, PostgreSQL, MongoDB, databases, GraphQL, APIs, Kubernetes, container orchestration, deployment, cross-functional teams, troubleshoot, debug, optimize performance, RESTful API, problem-solving, communication skills, cloud platforms, AWS, GCP, Azure, CI/CD pipelines, DevOps, Docker, containerization.

Role Overview We are looking for a motivated and detail-oriented Junior Tool Polishing Machine Operator to join our manufacturing team at Shani Corporation Limited. In this role, you will play a vital part in ensuring the quality and precision of our tools through effective polishing and finishing processes. This position is ideal for someone who is eager to learn and grow within the manufacturing industry. Responsibilities Operate and maintain tool polishing machines, ensuring optimal performance and safety standards. Follow detailed work instructions to polish tools to specified dimensions and surface finish. Inspect finished products for quality and accuracy, documenting any discrepancies. Assist in troubleshooting and resolving equipment issues under the guidance of seniors. Maintain a clean and organized workspace, adhering to safety protocols and company policies. Required and Preferred Qualifications Required: High school, diploma or equivalent. Basic mechanical aptitude and willingness to learn. Ability to read and interpret technical drawings and specifications. Preferred: Previous experience in a manufacturing environment. Familiarity with polishing tools and machinery. Technical Skills and Relevant Technologies Understanding of polishing techniques and processes. Basic knowledge of machine operation and maintenance. Proficiency in using measuring tools such as vernier calliper and gauges. Soft Skills and Cultural Fit Strong attention to detail and commitment to quality. Effective communication skills and ability to work collaboratively in a team. Proactive attitude towards problem-solving and continuous improvement. Desire to learn and adapt in a dynamic manufacturing environment.

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Experienced in ServiceNow with strong scripting, integrations, troubleshooting, Agile, and CSA certification. Skilled in training, docs, and legal compliance awareness. Pan India location Mail:kowsalya.k@srsinfoway.com

Our client is seeking motivated individuals to join their team as Site Marshalls or Service Engineers. These roles are critical in ensuring smooth operations at EV charging stations, with a focus on delivering excellent customer service, assisting with technical issues, and maintaining station efficiency. The successful candidates will play a key role in enhancing the customer experience and ensuring the EV charging infrastructure operates without a hitch. Key Responsibilities: Assist Customers: Help customers with the EV charging process, ensuring they have a smooth and efficient experience. Troubleshooting: Diagnose and resolve minor technical issues with EV charging equipment. Coordination: Collaborate with backend support teams to resolve technical problems and ensure minimal downtime. Customer Service: Provide excellent customer service, addressing inquiries and maintaining the operational efficiency of the station. Station Management: Ensure the EV charging stations are maintained and operate according to industry standards. Desired Qualifications: Educational Requirements: Diploma/ITI in Electrical/Mechanical or any relevant technical field. Technical Knowledge: Basic understanding of electrical or mechanical systems, specifically related to EV charging equipment. Skills: Strong communication, problem-solving, and troubleshooting abilities. Field-Based Roles: Willingness to work in field-based roles, including customer-facing interactions. Open Positions & Locations: Site Marshalls (10 positions per location): Delhi | Noida | Gurgaon Shahjahanpur Village, Alwar (2 positions) Service Engineers (10 positions Roaming profile within Delhi/NCR): Delhi | Noida | Gurgaon Why Join Us? Be part of the fast-growing EV sector and contribute to the future of sustainable transportation. Work in a dynamic, customer-focused environment with opportunities for growth. Support an innovative and eco-friendly initiative while enhancing technical skills.

We are seeking a motivated and skilled Junior Engineer (Technical) with a strong background in the Electrical domain to join our dynamic team. The successful candidate will contribute to technical projects, working either remotely or at client sites based on project requirements. The role involves collaborating with internal teams and clients, ensuring project delivery within specified guidelines. Flexibility to travel and rotate across South India is essential for the position. Key Responsibilities: Contribute to and manage technical projects related to the Electrical domain. Collaborate with cross-functional teams and clients to execute project requirements efficiently. Ensure compliance with industry standards, safety regulations, and project specifications. Troubleshoot and resolve electrical engineering issues during the course of project execution. Stay updated with the latest trends, technologies, and advancements in electrical engineering. Demonstrate flexibility in work location, adapting to remote or client-site work as needed. Willingness to relocate and travel across South India as per project requirements. Required Skills & Qualifications: Experience: Minimum of 5 years of experience in the Electrical domain, working on diverse technical projects. Technical Knowledge: Strong understanding of electrical engineering principles, best practices, and industry standards. Software Proficiency: Experience with relevant software tools and project management techniques. Problem-Solving Skills: Excellent analytical and troubleshooting abilities to resolve complex engineering issues. Communication: Strong verbal and written communication skills to interact effectively with clients and teams. Flexibility: Willingness to work independently and as part of a team, with the ability to adapt to varying project needs. Mobility: Open to relocating and rotating within South India as required for project assignments. Why Join Us? Opportunity to work on diverse and challenging projects across multiple client environments. Flexible work arrangement (WFH and on-site as per project requirements). Exposure to a wide range of projects and experiences across South India.

job Description: We are looking for a Full Stack Engineer with expertise in Java Responsibilities: Collaborate with cross-functional teams to define, design, and ship high-quality software solutions. Develop, test, and maintain high-performance and scalable Java applications using Core Java, Spring Boot, Spring Framework and other relevant technologies. Build and consume RESTful APIs, working across services and teams. Own end-to-end features from backend data pipelines to UI components. Work with real-time systems, Kafka queues, and containerized environments. Contribute to frontend features using React (basic proficiency expected). Write clean, testable, and maintainable code across the stack. Participate in code reviews, design discussions, and system architecture planning. Troubleshoot, debug, and optimize application performance as needed. Qualifications: 1 2–4 years of software engineering experience, with a strong focus on backend development using Java (Spring Boot, Core Java). Solid understanding of REST APIs, multi-threaded programming, JVM Internals, and distributed systems. Familiarity with messaging systems like Kafka. Experience with containerization (Docker or Podman). Exposure to CI/CD pipelines and build tools like Maven, GitHub Actions. Familiarity with relational and/or NoSQL databases. Solid understanding of containerization with Docker/Podman and orchestration with HashiCorp Nomad/Kubernetes. Basic experience with frontend development using React. Clear communication, problem-solving skills, and a strong sense of ownership. Nice-to-Have Skills: Experience with cloud platforms (e.g., AWS, Azure, Google Cloud). Familiarity with server-side scripting languages like Golang and Python. Exposure to event-driven architectures or reactive programming (WebFlux, Vert.x). Knowledge of microservices, observability, or synthetic monitoring domains. Familiarity with tools like Vault, TeamCity, Graylog. Familiarity with various network protocols Contact Details : manjunathxms@gmail.com / 6060328205

Job Title: Network Support Engineer Experience : 2-4 years experience Timing - Tue-Sat: 06:00 AM to 03:00 PM OR 3:00 PM to 12:00 AM IST Mode - WFH (Noida Sec 62) Support type - Remote Job Description: Network Support Engineer Must-Haves (Technical) Expertise & Hands on experience with the following: Creating new infrastructure from scratch Excellent working experience of LAN, WAN management and network devices Linux Server installation and drivers installations configuration Network troubleshooting in both windows, linux environments. Troubleshooting of WiFi Networks Solid understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and VPNs. Perform network diagnostics using tools such as Wireshark, tcpdump, and SNMP. Investigate security incidents and implement measures to mitigate risks. Participate in on-call rotation to provide support for network emergencies. Working experience to manage the complex network infrastructure. Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve network issues. Cisco CCNA or equivalent certification is a plus. Non-Functional Requirements Performs regular audits of server security and websites exposed outside to the world. Documenting any processes which employees need to follow in order to successfully work within our computing system. Experience supporting technical teams (e.g., developers and/or IT teams) Strong attention to details of problems and ability to navigate complex issues in high pressure situations The ability to effectively collaborate with various internal teams Excellent critical thinking and problem solving skills. Ensures all the problems are resolving in a timely manner and following SLAs. Ability to prioritize a wide range of workloads with critical deadlines. Experience in a 24x7 environment. Good communication skills. If Interested please share your updated CV on agarwal.saumya@thinksys.com

Mainframe CICS Admin The ideal candidate for this role will have the below experience and qualifications: 1. Support the operations of the Mainframe CICS infrastructure. 2. Responsible for carrying out BAU tasks for application owners. These include CICS resource definitions online(terminals, programs, bundles etc.), defining new CICS regions , Define zCEE servers , Angle Servers etc. 3. Good knowledge on monitoring and administrative tools like Sysview, Omegamon , CAFC or any other equivalent for support. 4. Experience in upgrade of CICS TS from lower version to higher version. 5. Knowledge on CICS Transaction Gateway and CICS webservices and CICSplex Operations 6. Experience in vendor product install / upgrade and applying PTF for maintenance 7. Support and document DR processes 8. Monitor ticketing tool to resolve incidents and requests within agreed SLAs. 9. Problem determination skills demonstrating independence and experience in troubleshooting, researching, and resolving complex issues, showing strong ability to utilize system diagnostics to arrive at problem solutions. 10. Ability to work off hours and weekends to support change implementation. Ability to support client systems in a 24/7 on- call rotation. 11. CICS SSL Setup Troubleshooting 12. Should be able to understand the CICS Application Architecture and troubleshoot issues arising due to incoming CICS connections from Offhost DataPower , WAS etc. 13. Experience in CICS Monitoring Tools - CA SYSVIEW / Omegamon / Mainview etc. 14. Well versed with setting up architecture for CICSPLEX Setup , CMAS, WUI and MRO region Setup and troubleshoot related issues at system level . 15. Incident Management , Change Management on Service Now , BMC Remedy On Demand Tool. 16. Should be able to coordinate with various application support teams, business stakeholders for complex change implementations Perks and benefits

Job Title: Client Support Associate / Technical Support Work Mode: Hybrid (In-office at least 4 days a week, 1-day WFH) Location: Pune(Magarpatta) Experience: 0(fresher) to 1 year experience Shift allowances are available Cab facilities are available for Female. Ke y Responsibilities: Provide technical support for ICE Mortgage Technology software solutions. Resolve 85% of assigned cases independently and on time. Strive for first-call resolution while maintaining quality and balancing escalation rates. Recognize and resolve systemic customer-impacting problems. Accurately document client interactions in the CRM system. Use tools like knowledge bases and log analyzers to troubleshoot and resolve issues. Manage case backlog according to departmental standards. Participate in product defect and enhancement feedback loops. Key Skills: Technical Support Client Support Excellent English Communication Experience with Microsoft Office, Adobe Acrobat, and Windows Registry. Familiarity with SaaS environments, Client/Server Architecture, and network troubleshooting tools (e.g., Telnet, Traceroute, Ping). Exposure to log analyzer tools like Splunk. Education Requirements: BCA or B.Sc. in Computer Science (mandatory), B.Tech, or a Master's degree with a computer background. Any other degree with a computer background will also be considered.

Install, implement, upgrade, migrate, and configure AVEVA OSIsoft PI systems Work with PI Asset Framework and event frames Administer PI Vision Servers and Web APIs Develop, support, and manage PI Datalink, Process Book, and Vision pages Create, update, improve, and troubleshoot OSIsoft PI tags Configure and maintain PI OPC interfaces with failover and PI buffer subsystems Work with MS SQL Server, Oracle, Azure, or AWS for data management Demonstrate troubleshooting and analytical skills Communicate with clients Willingness to travel onsite for support Preferred Qualification & Skills Any Engineering (Full Time) Experience : Min 5 Yrs + Onsite Experience Mandatory

Job Title: Technical Support - Breakfix (Telecom Services) Location: USA - Remote UK Shift Job Overview: We are looking for a Tech Support - Breakfix Specialist to join our technical support team. This role focuses on troubleshooting and resolving technical issues related to telecom services and software solutions for our clients. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and experience handling support tickets via calls and digital channels. Key Responsibilities: Breakfix Support: Diagnose and resolve technical issues related to telecom services, software configurations, and connectivity. Ticket Management: Handle incoming and outgoing support calls while managing support tickets efficiently within SLA timelines. Troubleshooting & Resolution: Utilize logical problem-solving techniques, SQL queries, and JavaScript-based interfaces to troubleshoot system issues. Customer Assistance: Provide professional and clear guidance to clients on resolving their technical concerns. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and customer interactions. Collaboration: Work closely with internal teams ( engineering, development, and product teams ) to escalate complex issues when needed. Quality Assurance: Ensure consistent follow-up and proactive communication to improve the customer experience. Qualifications: Experience in Technical Support (Breakfix, troubleshooting, or help desk roles preferred). Strong understanding of telecom services (VoIP, PBX, SIP, network configurations, etc.). Familiarity with SQL (basic query execution and troubleshooting). Knowledge of JavaScript-based interfaces (not coding, but interpreting logical statements). Excellent phone-based customer service skills with the ability to handle support calls effectively. Ability to manage multiple support tickets while maintaining high service levels. Preferred Skills: Experience in a business solutions or telecom services environment. Exposure to CRM or ticketing systems (Zendesk, ServiceNow, Freshdesk, etc.). Understanding of network troubleshooting and basic IT infrastructure. Why Join Us? Be part of a growing company that provides cutting-edge telecom and software solutions. Work in a collaborative, problem-solving environment with a team of technical experts. Competitive salary, benefits, and opportunities for professional growth.

Diagnose and repair electronic device& Troubleshoot and resolve technical issues timely Collaborate with other engineers and technicians to ensure optimal system performance. Previous experience in electronic system maintenance and repair. .

Tester & Data Labeler Job Description for ML / GenAI A Tester with GenAI/ML skills will be responsible for end-to-end testing validate the performance, accuracy, and robustness of generative AI models. The ideal candidate will have a strong background in AI/ML testing, a keen eye for detail, and the ability to work collaboratively with stakeholders The Data Labeler will be responsible for accurately labeling and annotating data, which is critical for training and validating machine learning models. The ideal candidate will have a keen eye for detail, the ability to follow detailed instructions, and a commitment to maintaining high standards of data quality Principal responsibilities Develop comprehensive test plans and strategies for generative AI models, including defining test cases, scenarios, and metrics. Perform manual and automated testing of generative AI models to ensure they meet quality standards and requirements. Validate the input data and generated outputs to ensure accuracy, consistency, and relevance. Assess the performance of generative AI models under various conditions and workloads. Stay up to date with the latest advancements in AI/ML testing methodologies and tools to continuously improve testing processes. Proficiency in programming languages such as Python. Familiarity with testing tools and frameworks (e.g., pytest, Selenium). Strong analytical and problem-solving skills with the ability to identify and troubleshoot issues in complex AI models. Work closely with AI/GenAI/ML engineers, and other team members to understand labeling requirements and provide feedback on guidelines and processes. Data Labeler Accurately label and annotate various types of data, including text, images, audio, and video, according to predefined guidelines and specifications. Review and verify the accuracy of labeled data to ensure it meets quality standards. Utilize labeling tools and software to perform annotation tasks efficiently. Incorporate feedback from quality assurance reviews to improve labeling accuracy and consistency. Maintain detailed records of labeling activities and any issues encountered during the process.

Job description The IT Support Specialist will provide technical assistance to users, manage IT systems, and ensure the smooth operation of hardware and software within the organization. The role requires troubleshooting, problem-solving, and a deep understanding of IT infrastructure and systems. Key Responsibilities: Provide first-line technical support for hardware, software, and network issues. Install and configure new systems, hardware, and software for employees. Troubleshoot and resolve issues related to computers, software, printers, and network connections. Monitor and maintain the organization's IT infrastructure, ensuring optimal performance. Assist with the setup and configuration of user accounts, email, and other business applications. Perform regular backups of data and systems to ensure business continuity. Document and update IT procedures, troubleshooting steps, and common issues. Train staff on the use of new technologies and software. Assist with system upgrades, patching, and updates. Provide support for security protocols and enforce company cybersecurity measures. Qualifications: Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Proven experience in IT support, system administration, or similar roles. Strong knowledge of operating systems (Windows, macOS, Linux). Familiarity with networking concepts (IP, DNS, DHCP, VPNs). Experience with office productivity software (Microsoft Office, Google Workspace). Knowledge of security protocols and best practices. Excellent problem-solving and troubleshooting skills. Strong communication skills and the ability to work effectively with both technical and non-technical teams. Preferred Skills: Experience with virtualization (VMware, Hyper-V). Familiarity with cloud services (AWS, Google Cloud, Microsoft Azure). Certifications such as CompTIA A+, Network+, or similar credentials are a plus.

Perform routine maintenance, inspection, and repair of tools, dies, and equipment to ensure their optimal functioning. Troubleshoot and resolve technical issues related to tools and machinery in a timely manner to minimize downtime

Manage DevOps practices like CI/CD pipelines & deploy environments. Administer PostgreSQL, Redis & Keycloak. Maintaining & monitoring/ Grafana & secure infrastructure (WAF/Cloudflare). Handle incident responses, RCA & modernize infrastructure. Required Candidate profile B.Tech 3+ Yrs exp as DevOps Engr. Expertise in Linux, Docker, Nginx, Kubernetes, and GitLab. Hands-on cloud security, automation, pipeline mgt., Ansible, Terraform, coding in Python, Go/ JavaScript.