About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.#VOIS About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Role Purpose The purpose of this role (CDA- Cyber Defence Analyst) is to provide security analyst expertise and contribute to the success of the Cyber Security Operations Center (‘SOC’). The role reports into the AM & T Team Lead and is responsible to identify and validate threats by data analysis (e.g. log file information, consolidated event / alert data, firewall data) with the wide range of security tools and cyber Defence products. The role will deliver qualified analysis about actual threats and indications / recommendations how the associated risk can be investigated and responded The position works closely together with the Senior Cyber Defense Analysts / security incident manager and provide the technical security expertise in order to provide professional security analysis reports for further corrective actions and security measures. Core Competencies, Knowledge And Experience 3+ year’s relevant experience in Cyber Security- SOC , SIEM, Event /Alert Analysis, Security Incident investigation and management. Must have an understanding about network and security concepts, SIEM technologies (ArcSight / Splunk / QRadar, Logrhythm, etc.) Must have Industry recognized security certifications like CEH, CCNA Cyber Ops, Security + , Must have excellent analytical skills and communication skills Should be able to follow defined triage playbooks. Aspire to learn about new threats in Cyber Security apply the skills on daily investigation and protect Vodafone against new threats. Must Have Technical / Professional Qualifications Degree in Computer Science/ Information Technology/ Engineering or similar Prior experience in Cyber Security SOC. Prior experience in event analysis and triage. Good knowledge in Networking and security concepts Experience of global customer handling A reputation for self-motivation, integrity, cultural sensitivity and strong interpersonal skills VOIS Equal Opportunity Employer Commitment VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we’ll be in touch! Show more Show less

Job details Employment Type: Full-Time Location: Pune, Maharashtra, India Job Category: Information Systems Job Number: WD30239979 Job Description Proposed Job Title: Senior IT Business Analyst – Service Band: Grade: 174 HRIS Job Code: Location: Job Summary Information Function: Information Technology Job Family: IT Business Relationships & Analysis Family Description: Senior Business Analyst plays a substantial role in the implementation of our strategy in the Building Technologies & Solutions Business Unit within Europe/Middle East. This position is part of the Business Engagement Team and a link between Service Business Partner and different IT Teams. Typical responsibilities may include facilitating the process to collect and define BU requirements, providing expert advice and recommendations on best practices, and performing analysis on business or systems processes to identify improvements. Role: Senior Business Analyst Role Description: Analyzes and improves systematic processes to increase efficiency and productivity. Identifies, analyzes, and troubleshoots the root cause of issues. Documents and evaluates required data and information. Support the creation of the detailed implementation plan. Gathers detailed business requirements leveraging standard templates and processes. Drives and challenges business units on their assumptions. Validates that solution design fulfills business requirements. Identifies opportunities for improvements that can be accomplished through existing and/or new technologies. Assists key users in defining the UAT scenarios and testing. Supports users during project and enhancement stabilization. Job Specifics Job Function: Senior Business Analysts supports alignment of Business and IT objectives, identify opportunities for process advancement leveraging technology, support creation of business capability and technology projects, translate business capabilities into functional requirements, and work with business stakeholders and IT Delivery teams to develop, test, and deploy solutions. Coordinates with other project teams to ensure that interdependencies are defined and resolved. Ensures the right information is identified at the appropriate level of detail to assist in analysis of the business as well as ensure the solution enables modes of accessing and analyzing data and / or requested functionality that are most conducive to fulfilling the objectives of the business. Job Responsibilities: Work with business partners, IT Business Lead (ITBL), delivery team and architects to define and document user stories, existing and to-be business processes and functional requirements applicable for a line of business on EMEALA region level and/or country specific requirements. Drives discussions ensuring maximum standardization and synergies across LOBs in EMEA and on enterprise level. Triage new requests and set appropriate delivery expectations with business partners Provide production support for Service systems’ usage issues Contribute to cross-functional projects for technical development that involve integration between ServiceMax, Salesforce, Oracle and other applications Accountable that deliverables meet requirements with regards to software functional fit, quality, reliability, availability, performance, and security & compliance aspects of the solution. Supports the IT BL, Program/Project Manager, and Delivery Manager to leverage out of the box functionalities and global template design across LoBs and countries. Responsible for contributing to the test strategy, defining critical success factors, acceptance criteria, test plan, documenting test cases, participating in non-regression, integration, user acceptance and other testing Support governance and quality principles, methodologies and objectives Support business change manager during the roll out process to ensure adequate communication, training and support is provided as part of the overall program delivery Key Business Processes: Position Responsible for ensuring alignment of the System Functional and Non-Functional requirements with the solution's design. Typically 5-10 years of IT experience. Assistance is needed on the current team to help with detailed analysis of current state, recommendations for future state, partnering with the product team and business areas to understand root cause. Ability to be self-directed ability to prioritize their own work, Agile experience is a must, data analysis, ability to work in an ambiguous, fast paced environment to identify core issues and make recommendations. Key IT Platforms: Interpersonal Skills: Position requires exceptional verbal and written communication, collaboration, negotiation, influential leadership, innovative thinking and relationship-building skills with Business and IT stakeholders, customers, and suppliers in a highly matrix environment; and demonstration of JCI’s key values: integrity, teamwork, excellence, and accountability. Preferred Education: Bachelor’s degree in Computer Science, Management Information Systems, Engineering, or Business Administration Preferred Experience: Strong BA with requirements and documentation skills 5-10 years of experience. Agile Methodology experience Demonstrated knowledge of the entire Software Development Lifecycle and/or the Project Management Methodology Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing Demonstrated strong interpersonal skills and high level of customer service Travel Requirements: This position may require travel up to 10% of the time.

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Job Purpose Security Operations Engineer, Cyber Defense – CNH Industrial Through its people and brands, CNH Industrial delivers power, technology, and innovation to farmers and builders all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Aftermarket Solutions, is a major international force in its specific sector. The CNH Industrial Cyber Defense Team manages the security threats and vulnerabilities across all aspects of CNH’s business. With a state-of-the-art Global Cyber Fusion Center located in Sioux Falls, you will be operating and growing a foundational Cyber Defense capability for enterprise and operational technologies – technologies that support plant operations and manufacturing equipment that enable delivery of CNH vehicles, equipment, and products. We are seeking a bias-towards-action, results-oriented, motivated, and engaged engineer who is focused on building processes and technologies that optimize the security posture for our organization. In This Role You Will Analyze, triage, and manage incidents end-to-end based on business impact and applicable legal, privacy, and regulatory requirements Utilize extensive data sources and a wide range of enterprise-level tools to identify risk indicators, determine root causes, and recommend preventative actions Take ownership of one or more key Cyber Defense platforms, maintaining associated infrastructure, enhancing functionality, and increasing efficiency in accordance with continuous improvement principles Execute rapid response & containment tactics on global cyber incidents, engaging partner teams to analyze, respond, and recover from cyber incidents Develop and implement automations, workflows, and playbooks to provide enrichments and enhance incident response capabilities Act as a subject matter expert in the realm of Cyber Defense, advising teams comprised of individuals of varying levels of technical experience, and mentoring junior security analysts by providing both technical and professional guidance Maintain an up-to-the-minute awareness and detailed understanding of modern and emerging threats & vulnerabilities, especially as they relate the agriculture and manufacturing space Requirements & Qualifications 5+ years of experience in information security, cyber defense, cyber engineering, or other related cyber security domain Note: A four-year degree from an accredited college or university in a related field (e.g. computer science, cyber security, information systems or technology, or science, engineering, or math disciplines) may substitute for up to two years of required experience. Expert-level knowledge of various SIEM and EDR platforms, including extensive experience with automation, workflow and playbook development, and containment and remediation capabilities native to standard SIEM and EDR practices Relevant technical certification(s) (GSEC, CISSP, SEC+, etc.) and/or the desire to pursue additional certifications as required Excellent communication (written and verbal) and organizational skills Excellent problem solving and critical/creative thinking skills A high degree of dependability and the ability to manage multiple projects under strict timelines in a dynamic, high-pressure environment Key Responsibilities Experience Required 5-8 Years Preferred Qualifications Pay Transparency What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. Benefits At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including: Flexible work arrangements Savings & Retirement benefits Tuition reimbursement Parental leave Adoption assistance Fertility & Family building support Employee Assistance Programs Charitable contribution matching and Volunteer Time Off Show more Show less

About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses. What is an Employer of Record (EOR)? An Employer of Record (EOR) is a service provider that allows companies to legally hire and work with employees in foreign countries without establishing their own legal entity in that country. This is made possible through a legal arrangement where the EOR establishes its own legal entity in the country and hires employees on behalf of the client company. This arrangement offers a viable solution for companies that wish to expand their global reach without investing in setting up a legal entity in every country where they operate. About The Role As an HR Operations Coordinator, you will play a critical role in ensuring seamless HR and operational support for clients and their employees. You will manage key processes such as onboarding, payroll data management, employee changes, and terminations by working closely with internal teams and external stakeholders. This role is highly detail-oriented, requiring strong organizational skills to handle data transfers and ensure compliance with regional regulations. In addition to handling inquiries from the ticketing system, you will take ownership of operational tasks, including downloading, uploading, and transferring employee data across systems. You’ll act as a liaison between clients, employees, and internal teams to coordinate processes and provide efficient, accurate support across regions. Key Responsibilities Operational Support Manage the onboarding process for new hires, including collecting required information from clients, completing intake forms, and preparing employment agreements in collaboration with internal and external stakeholders. Facilitate employee onboarding by coordinating documentation, approvals, and secure data transfers between systems. Ensure accurate and secure transfer of employee information between internal systems and external platforms, including uploading, updating, and synchronizing data. Assist with payroll processes by preparing, uploading, and verifying data templates for payroll instructions and expenses, ensuring timely and accurate processing. Handle ongoing employee changes, such as salary adjustments or role updates, by coordinating the preparation, review, and execution of necessary addendums and documentation. Support the termination process by coordinating the collection of required information, drafting mutual separation agreements, and ensuring timely communication and execution of tasks. Ticketing & Client Support Serve as the first point of contact for HR inquiries, providing professional and timely first-line support for routine questions related to leave policies, performance management, HRIS navigation, and employee data updates. Own the ticketing system, maintaining the queue and ensuring all inquiries receive prompt initial responses and are resolved within established KPIs for response and resolution times. Triage and assign complex cases (e.g., terminations, claims) to Senior HR Advisors, providing necessary preliminary information to support their review and resolution. Documentation & Data Management Develop and maintain process documentation, templates, and SOPs to standardize operations and enhance efficiency. Ensure employment agreements, employee documentation, and other key records are accurately prepared, reviewed, and securely stored. Prepare detailed metrics and reporting on task completion, ticket resolution, and process performance to support continuous improvement. Collaboration & Cross-Functional Coordination Collaborate closely with Regional Managers, Senior HR Advisors, and internal teams to resolve escalations, coordinate multi-step processes, and ensure smooth operations. Monitor and track progress on assigned tasks, ensuring deadlines are met and stakeholders are informed of updates. Research and provide guidance on HR matters across multiple countries, ensuring compliance with local regulations and industry best practices. Operational Efficiency Create templates and macros for consistent responses and streamlined processes. Maintain a high level of attention to detail and accuracy in all operational tasks, ensuring data integrity and compliance with relevant regulations. What You Will Need 2+ years of experience in HR support, operations, or a related role within a fast-paced environment. Strong understanding of HR processes, including onboarding, payroll, employee changes, and terminations. Experience with HRIS platforms and data management, including transferring and reconciling data across systems. High attention to detail, organizational skills, and the ability to manage multiple tasks with competing priorities. Excellent communication skills, both written and verbal, to effectively liaise with clients, employees, and internal teams. Proficiency with ticketing systems (e.g., Salesforce) and HRIS platforms (e.g., Rippling, Workday). Professional working proficiency in English; additional language skills are a plus. Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. Show more Show less

We are looking for a Test Automation Lead with strong hands-on experience in Playwright and a solid background in designing, developing, and maintaining robust automation frameworks. This role is ideal for a QA leader who thrives in a dynamic environment and is passionate about driving test automation excellence across agile development cycles. Key Responsibilities Lead the design and implementation of end-to-end automated testing strategies using Playwright Develop and maintain scalable, reusable test automation frameworks for web-based platforms Collaborate with developers, product managers, and QA analysts to understand requirements and define test strategies Own CI/CD pipeline integration for test automation and ensure high coverage of regression and smoke suites Identify quality metrics and build dashboards to monitor test performance, defects, and release readiness Coach and mentor junior QA engineers, conduct code reviews and best practice sessions Investigate test failures, triage defects, and ensure timely resolution of quality issues Work closely with DevOps and Security teams to align automation with CI/CD and compliance practices Required Skills & Experience Minimum 7 years of experience in QA/testing with at least 2 years in a lead role Expertise in Playwright (JavaScript or TypeScript preferred) for web automation testing Strong understanding of test automation best practices, frameworks, and tools (Selenium, Cypress, etc. is a plus) Solid knowledge of REST API testing using tools like Postman or REST Assured Hands-on experience with Git, Jenkins, or similar CI/CD tools Good grasp of Agile/Scrum processes and BDD/TDD methodologies Experience working with modern web applications and microservices architecture Strong analytical, debugging, and problem-solving skills Excellent verbal and written communication skills Preferred Qualifications Experience in performance and security testing is a plus ISTQB or equivalent certification is an advantage Familiarity with cloud environments (AWS/Azure) and containerized testing (Docker) (ref:hirist.tech) Show more Show less

Job Specifications Required Experience : 2-8 years of experience in Manual Testing Work Location : Gurugram/Gurgaon - Work from office Qualifications : Any Graduate/Post-Graduate degree Role & Responsibilities Understanding of complete life cycle development and testing right from the requirements gathering to delivery. Experience in testing multi-tier web-based applications. Identify and define test objectives, scope, and deliverables. Prepare & review estimation and scheduling activities. Identify, prioritize, and execute tasks in the software development life cycle. Develop and execute test cases to ensure that the software application meets the requirements and is defect-free. Ability to triage failures, identify root-cause, and define corrective actions. Meeting with the software/product designers to determine quality assurance parameters. Manage all technical issues arising during internal system testing and end-to-end testing during the various test phases, (environments, interfaces, data, etc) with the relevant teams. Implementing testing procedures and overseeing the QA process. Prepare and review testing strategy, frameworks, script development standards, test plans, and quality reports. Lead and mentor the QA team for all testing-related activities like designing, writing, and executing test cases and plans. Ability to manage multiple priorities in a fast-paced environment. Create and maintain test documentation, including test plans, test cases, and test metrics and reports. Gather and review/analyze requirements and conceptualize solutions to solve complex business problems. Lead problem discovery, including research and (in collaboration with product managers) quantitative data analysis. Define and Drive best software testing practices & establish test standards, guidelines, and methodologies. Develop high-quality, maintainable, usable & well-documented test plans and strategies in order to continuously improve the product functionality. Required Skill-Set Knowledge of testing within an Agile/Kanban development environment. Has exposure in testing both Web and Mobile Applications. Familiarity with defect tracking tools, such as JIRA or Bugzilla, and test case management tools. Knowledge of SQL & API Experience in preparing and implementing Test Strategies and test planning Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Is able to Mentor & Grow other team members. Collaborate with cross-functional teams, including developers, business analysts, and project managers, to ensure a shared understanding of requirements and objectives. Demonstrate expertise & rapidly incorporate new technologies wherever required. Good to have - The ability to work with Business Analysts and Project Managers to create and prioritize Test Plans. Hands-on experience in Non-Functional Testing. UI automation experience - has experience of, or interest in, working with Open Source testing tools like Selenium(with Java/Ruby) is an advantage Understanding notions of configuration management, like SVN or GIT is an advantage Wondering how you will GROW here ? Work in multiple projects & teams spread across different domains and technologies. Work & interact directly with senior directors in an open and flat hierarchical structure. You can own all aspects of managing software products and projects. You get to work with top-notch engineers and leaders with decades of experience in building and delivering great software. Work with CXOs / Senior Directors of various emergent companies in the US & India. Get involved with the newest products, latest technologies, and different methodologies. Opportunity to Mentor the Best and Get Mentored by the Best. JTG Thanks You With Events, activities, and outings aplenty (We really party hard!). A stimulating and energetic work environment that encourages creativity. Hackathons, Gaming Evenings, Poker Nights, and much more! Flexible Timings, Flexible Holiday Calendar. Competitive salary (best in the industry). Beverages and snacks throughout the day, on the house! Recreation center to let off some steam. Office lunch option (fresh and savory ghar ka khana). Medical Insurance (stay healthy, stay happy) (ref:hirist.tech) Show more Show less

At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams. Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service. Role Description As an OEM Program Manager at myKaarma, you will play a crucial role in managing projects with multiple stakeholders, particularly focusing on OEM certification engagements and unique partnerships that drive new revenue. This position requires a blend of technical expertise, project management skills, and automotive industry knowledge. Key Requirements OEM Program Management: Lead OEM certification engagements and strategic partnerships, ensuring on-time and budget-conscious execution. Stakeholder Collaboration: Work closely with OEM Account Executives, product marketing, and engineering teams to align on deliverables and execution. Technical Problem-Solving: Quickly identify and resolve issues related to APIs, reports, sales, and package configurations. Enterprise Reporting and Data Management: Ability to work with OEM clients and OEM Account Executives to develop operational reporting and data analytics projects that assist mK in selling and retaining business. System Analysis: Triage manufacturer requests, leveraging past patterns to propose effective solutions. Business Representation: Independently represent myKaarma in business review meetings with manufacturers, presenting findings and solutions. Process & Methodology Development: Establish standardized program management methodologies to streamline large-scale initiatives. Continuous Improvement: Apply Lean/Toyota Production System (TPS) principles to enhance efficiency and improve project workflows. Salesforce Management: Maintain OEM contacts, relationships, and sales opportunities within Salesforce.com. Risk & Budget Oversight: Identify potential risks, implement mitigation strategies, and manage project budgets effectively. Innovation & Alignment: Drive innovation through customer insights, technology application, and strategic partnerships. Skills And Qualifications Bachelor's degree in Engineering with a strong background in programming. 5+ years of experience in program/project management, specifically within the automotive industry and SaaS applications. Proven experience working on applications used in the automotive industry. Strong project management skills, with the ability to manage relationships with multiple car manufacturers. Excellent problem-solving skills and the ability to quickly navigate myKaarma's systems to resolve technical issues. Advanced system analysis skills to triage manufacturer requests and propose effective solutions based on past patterns. Strong communication and presentation skills for representing myKaarma in business review meetings. Experience with project management tools such as Jira, Asana, or Monday.com. Negotiation skills PMP, Agile, or Scrum certifications are a plus. How To Stand Out At myKaarma we value individuals who think beyond traditional account management and partnership strategies. Here’s what sets exceptional candidates apart: Honeycomb Innovators: You approach challenges with the “honeycomb” mindset—filling knowledge gaps, uncovering overlooked opportunities, and driving breakthrough solutions. Customer-Centricity: You embody the “working backward” philosophy, designing strategies and solutions prioritizing the end-user’s experience. First Principles Thinking: You break down complex problems into fundamental truths, rebuilding smarter, simpler solutions. Relentless Iteration: You’re not afraid to experiment, learn, and refine rapidly to achieve better outcomes. Visionary Leadership: You inspire teams with bold goals, like transforming dealership service lanes or rethinking customer engagement models. Storytelling Mastery: You craft compelling narratives that highlight the value of myKaarma’s products and services, resonating with diverse stakeholders.. We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being: Flexible Work Environment : We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights. Time Off: Generous vacation time to recharge and balance life outside work. In-Office Perks: Enjoy unlimited snacks or refreshments onsite. The salary range for this role will be a base pay plus variable compensation, depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment. Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued, empowered, and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds. As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all. Show more Show less

Description Who You Are : You are a sharp, passionate engineer with strong problem-solving skills and solid software testing foundation. You are a talented, detail, oriented and enthusiastic tester who is passionate about quality and is enthusiastic about the new technology offered to consumers. You will design, plan, execute and automate tests for software across a variety of n-tier architectures and technologies. Who We Are Seller Experience and Fulfillment Technology (SFT) team located in Bangalore is looking for a QAT to deliver strategic goals for Amazon e-commerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for testing and creating automated tests for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in international locales, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces and in automated large scale eCommerce business. We are looking for a QAT who can understand the domain and deliver high quality software. We operate in a high performance co-located agile ecosystem where SDEs, QAEs, QATs, Product Managers and Principals frequently connect with end customers of our products. Our QAEs/QATs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovations. Quality Assurance Technician at Amazon would test applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility Black Box testing Write test cases for the new feature, modifying and maintaining the existing test cases. Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them Use software tools for QA, fix up and data capture on a daily basis Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Contribute toward continuous team process improvement Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. Be part of a highly charged work environment Quality Assurance Technician at Amazon would test applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Key job responsibilities Test Planning and manual test execution Test automation using existing framework and maintenance of existing automated test . On call/OE activities A day in the life > Execute manual test cases, report defects and share daily test summary report. > Manage existing automated test cases to ensure they are healthy and reliable. > Deliver QA on-call activities. > Identify opportunities for simplification that will improve quality and speed of delivery. Contribute towards continuous process improvement initiatives. > Build domain and tech expertise over time to independently deliver test cases and test plans for low/medium complexity projects. Basic Qualifications A engineering graduate with 1-2 years of experience Good understanding of formal test case design techniques. Ability to write, execute and maintain test cases for the feature. Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report. Good understanding of one scripting language, preferably Java. High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential. Preferred Qualifications A engineering graduate with 1-2 years of experience Understanding of automaton test frameworks like Selenium, Appium etc would be added advantage. Understanding of Agile Software Development Methodologies. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ADCI - Karnataka Job ID: A3008561 Show more Show less

This job is with HP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Quality Engineer 2 Description - Job Summary This role is responsible for designing and integrating quality requirements, processes, and practices into product development, design, and manufacturing. The role applies intermediate level of subject matter knowledge to solve complex business issues and drive continuous improvement. The role is pivotal in enhancing product quality and minimizing failure risks while adhering to established guidelines and policies. Responsibilities Position will be based in our two CM partner factories (about 10-20 km south/west from Sriperumbudur) Candidates are/will be local (live in Sriperumbudur/Chennai area and can daily come to the factory) Speak English and local language (Tamil) Candidate should have product quality/manufacturing experience preferably in electronics industry Good understanding of process/product quality, knowledgeable of IQC/IPQC/OQC and line/process audits (ISO, Agency, ESD, RM/FG handling, SOP, etc.) Strong quality tools knowledge/experience (RC/CAPA, 8D, Lean 6S, etc.) Good understanding of current PC technology/architecture and HW/SW Knowledge of programming/scripting and data mining/analytics is an advantage Working Mon-Fri, business hours Ability to support during weekends and out of business hours Factory presence 4 days/week, 1 day may work from home (depends on factory set-up, projects, pilots, production, etc.) Develops an understanding of the organization's inspection methods, quality guidelines, best practices, risk management practices etc. Designs and integrates quality requirements, processes, and practices into the development, design, manufacturing of a product or solution. Crafts test strategies using various test methodologies, builds test setups, automates test frameworks and tests plans. Analyzes and reviews portions of new product and solution designs and specifications for potential quality issues. Provides tangible feedback and proposes further changes to improve product quality and minimize risk of failures. Implements specified changes to product or process to reduce defects, improve quality, and lower costs. Works independently on moderate scope problems by applying professional expertise, exercising judgment, and resolving issues via root-cause analysis while following company policies and procedures. Consolidates and analyzes test reports, test data, and process results for assigned portions of components to identify trends and issues. Communicates product and process issue analysis to quality engineering leader and product team, and drives continuous improvement. Develops conclusions, recommendations, and written consolidated reports, contributing proactively through research, and sharing knowledge to foster a knowledge management culture. Knowledge And Skills Understands PC architecture and components Knowledgeable of PCA manufacturing process and motherboard diagnostic/test Familiar with PC or 3C (computer, communication, and consumer electronics) products manufacturing processes Able to do a first level issue triage on manufacturing technical and quality issues Experienced with using engineering tools and software to evaluate products and manufacturing processes Self-motivated and proactive with demonstrated creative and critical thinking capabilities Able to fit in well with a team, understand capabilities and priorities while fostering a collaborative environment Able to effectively communicate project plans/proposals/results and to negotiate options at management levels Excellent written and verbal communication skills Fluent in English and local language Data driven with excellent analytical and problem-solving skills in manufacturing environment Education And Experience Required Bachelor or master's degree in electrical, Test/Diags, Software Engineering, Mechanical, or equivalent Typically, 5-10 years of experience. 3-5 years of PC or 3C products related experience Knowledge & Skills Agile Methodology Auditing Automation Computer Science Continuous Improvement Process Corrective And Preventive Action (CAPA) Data Analysis Good Manufacturing Practices ISO 9000 Series New Product Development Pharmaceuticals Process Improvement Product Quality (QA/QC) Project Management Quality Management Quality Management Systems Risk Management Root Cause Analysis Test Automation Test Planning Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Responds to routine issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Engineering Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement Show more Show less

Skill required: Sourcing - Sourcing Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Your role includes some or all the following key responsibilities. You should review these in conjunction with career-level guidelines to clearly understand your role s expectations. ? Triage Management Be the first point of contact for external and internal stakeholders for incoming procurement volume Collect details relevant to the requested procurement project to assess against guidelines or policies Determine criticality and risk to business, prioritize, and route inbound procurement requests to appropriate teams/project managers Assess capacity/bandwidth of resources/deployed teams to provide transparent do-ability to stakeholders and effectively assign incoming projects Analyze project requests (as received in the inflow) for correct categorization, type, procurement vertical, region, etc. Determine project complexity through the judgement of the project from minimal details provided by the stakeholder Act as a defense for the project manager/ ground teams to push back on un-realistic project requests Manage pipeline of projects to ensure no stockpile of volume with teams/project managers Timely assess and update (as desired) the management protocol that structures the incoming workflow by priority so that the most critical work is attended to first Identify and eliminate some of the time-consuming steps seen in best practices or processes Define triage rules (to appropriately route procurement requests automatically) and manage modifications Own and manage the project inflow system/application for updates, modifications Interact with key customer and internal stakeholders and work closely with them to identify areas of improvement Offer creative solutions to support the overall sourcing program and achieve the desired results To ensure timely project deliverables with the defined quality standards and service levels Will be responsible for designing daily, weekly, and monthly reports associated with the triage process Responsible for monitoring & presenting the deliverables to Client/Internal global team members What are we looking for? ? Complexity Handles complex problems within area of responsibility. Analyzes various factors to create effective solutions. Aligns work with strategic direction from senior leadership. Engages with senior management on sensitive or strategic issues. ? Authority Has some independence in decision-making. Chooses methods and approaches for new tasks with limited guidance. ? Impact Decisions directly affect daily operations in the area of responsibility. Carries moderate risk if decisions are incorrect. ? Scope Leads small to mid-sized teams or project efforts. Responsible for deliverables within Accenture or at client sites. ? Procurement Specific Skill Should have experience in the source-to-contract process with the foundational knowledge of: Various sourcing project types (RFI, RFP, RFQ, Auction, Spot Buy, Incumbent Negotiation, Renewals, Term-Extensions, etc.), Procurement categories (directs, indirect, and sub-categories), Contract types (MSA, SOW, SSA, Standalone Agreement, Short-Form Agreement, Purchase Order, etc.), Global and regional regulations ? Required Graduation or post-graduation, CPSM / CPM (desired) 6+ years of Sourcing and contracting experience, preferably spread across categories and regions Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Show more Show less

Job Description Job Title: Senior Associate– Performance Testing. Location: Kochin/Hyderabad. Candidate Expectation Candidate should have 6-9 years of experience working with Performance Testing . Job Description 6 to 9 Analyze the NFR for Performance testing and identify the scope. Prepare Perf. testing effort estimation for the applications in scope Prepare Performance plan/strategy for applications in scope. Create test script for Perf. Testing using tool e.g. Load runner, Jmeter, Neo load etc. Execute the test script and monitor the server performance and capture various performance metrics Analyze the performance metrics and identify issues. Log defects for the identified issues and coordinate with dev team for the fix. Retest the defect after fix. Participating in daily stand-up call & triage calls Update all stake holders (onsite/offshore) on current perf. testing status. Prepare the Performance Test Execution Summary report. Skills Required RoleSenior Associate– Performance Testing- Kochin/ Hyderabad Industry TypeITES/BPO/KPO Functional AreaIT-Software Required Education BE/BTECH Employment TypeFull Time, Permanent Key Skills PERFORMANCE TESTING Other Information Job CodeGO/JC/029/2025 Recruiter Name Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. As a Senior Support Engineering Manager, you will lead a team of support engineering roles with deep product knowledge that resolve customer technical issues. You will manage the customer relationship from a support standpoint, enable your team to deliver a great customer experience and drive Microsoft Product Improvement. This opportunity will allow you to accelerate your career growth and hone your customer relationship management skills. You will develop deep technology industry knowledge and become adept at building and leading diverse teams. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Qualifications Required Qualifications: 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience 1+ year(s) of people management experience Language Qualification English Language: fluent in reading, writing and speaking. Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less