We are seeking a skilled and experienced Mobile Application Developer (iOS/Android) with a strong expertise in both Android (Kotlin/Java) and iOS (Swift/Objective-C) native development for a permanent position. The ideal candidate will work closely with a Canadian client to develop and maintain high-quality mobile applications. This position is remote, and the candidate can be based anywhere in India, but is required to work partially during Eastern Standard Time. Key Responsibilities: Design, develop, test and maintain native Android and iOS applications. Triage, update and resolve support tickets during service hours and maintain service SLA. Collaborate with cross-functional teams to define, design, and ship new features. Ensure the performance, quality, and responsiveness of applications. Identify and correct bottlenecks and fix bugs. Continuously discover, evaluate, and implement new technologies to maximize development efficiency. Requirements: 5+ years of hands-on experience in mobile development using Android and iOS native platforms. Design and implement advanced applications for the iOS platform using Swift. Design and build advanced applications for the Android platform using Kotlin. Experience with mobile UI/UX best practices and guidelines. Strong understanding of mobile architectures and design patterns (MVC, MVVM, etc.). Familiarity with RESTful APIs, third-party libraries, and APIs integration. Experience in deploying apps to the Google Play Store and Apple App Store. Experience with RESTful APIs and mobile development lifecycle. Excellent communication and collaboration skills. If you’re passionate about mobile technology and eager to work on impactful projects with a Canadian client, we would love to hear from you. Immediate joiners will be given priority. Show more Show less

Job Description « Back to Page Apply Now Request No: RA-0925-3500 DESIGNATION: Sr. Customer Support Engineer DESCRIPTION: Responsibilities Impartner is looking for a Level 2 - Customer Support Engineer to join our dynamic customer success team. This role is ideal for the candidate who wants to have their hands in code, troubleshoot technical issues, and solve customer problems. You will be responsible for handling technical customer queries and will be supported by a collaborative team that is focused on providing an extraordinary customer experience and has a real passion for problem-solving. What will I be doing? * Support and maintain customers who have implemented the Impartner PRM solution. * Triage and resolve customer issues and escalations in a professional and timely fashion. * Troubleshoot customer issues reported in the PRM and Partner Portal. * Respond to and manage our clients' product-related issues following applicable SLA guidelines. * Explore technical issues to establish the root cause of problems and form a solution or workaround across a range of environments. * Reproduce customer issues and if necessary, file bug reports, call out cases to engineering, and provide the necessary documentation. * Be able to read system logs and help customers with API and SSO integrations. * Become familiar with many CRM platforms. Impartner PRM integrates with many CRMs, primarily Salesforce, and you will be expected to become familiar with these platforms to aid in issue troubleshooting. * Create technical knowledge content to support customer self-service goals. KRA: Should have knowledge of the Ticketing tool and SLA. 2)Should be a good team player and able to manage the show individually. 3)Expert to provide remote or telephonic support. 4)Ready to work in a rotational shift. 5)Ready to provide extended support occasionally. 6)Experience in CCTV, IP Phone, Biometric, and AV equipment will be added advantage. DEPARTMENT: CSDExperience: 2-3QUALIFICATION: B TECHSKILL: Customer ServiceEMPLOYMENT TYPE: ProbationLOCATION: Bhubaneswar Show more Show less

About us One team. Global challenges. Infinite opportunities. At Viasat, we re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams. The day-to-day As a Site Reliability Engineer, you will Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions Participate in and provide feedback on product design, especially regarding reliability and availability Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues Drive monitoring and automation initiatives Create and present Performance reports for technical and management stakeholders Work closely with Engineering teams to communicate and prioritize the service impacting issues Reproduce and test the Customer issues in the Lab Develop Automated scripts and tools to Enable monitoring of the Service Be part of on-call rotations What you'll need 5+ years experience in troubleshooting and triage of network issues in a fast paced environment, to support customers. 5+ years experience in Network Operations or Product Support Advanced knowledge of modern programming languages, especially Python An ability to understand large complex systems and a passion to constantly improve environments Strong networking knowledgeTCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA L2 L3 protocol OSPF, BGP, ISIS, STP, VLAN, NAT, Firewall, DHCP Set priorities and work efficiently in a fast-paced environment Demonstrated ability to deliver results on time with high quality and attention to detail Demonstrated ability to work with ambiguous requirements, adapt, and learn Experience with data analytics tools(Splunk, Kibana) Keen (data-driven) decision making skills under incomplete information Excellent face-to-face and remote customer rapport Bachelor s degree in electrical engineering, Computer Science, or Computer Engineering Up to 10% travel What will help you on the job Preferences Experience analyzing data and trending to gain operational efficiencies Telecom or related operational service experience, especially wireless networks Previous technical role in a DevOps/SRE workflow Experience with Satcom technology Experience/knowledge GCP, AWS, Big Query EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click

Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights. Konovo provides healthcare organisations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. Konovo is a global healthcare intelligence company on a mission to transform research through technology- enabling faster, better, connected insights. Konovo provides healthcare organisations with access to over 2 million healthcare professionals—the largest network of its kind globally. With a workforce of over 200 employees across 5 countries: India, Bosnia and Herzegovina, the United Kingdom, Mexico, and the United States, we collaborate to support some of the most prominent names in healthcare. Our customers include over 300 global pharmaceutical companies, medical device manufacturers, research agencies, and consultancy firms. About the Role Konovo is seeking an experienced Production Support Engineer to join our growing engineering team in India, with availability overlapping U.S. business hours. This hybrid Whitefield-based role is critical to ensuring the stability and performance of our technology platform, which enables life sciences companies to transform healthcare data into actionable insights. As Product Support Engineer you'll be working in a dynamic, cross-functional environment supporting complex applications built on modern technologies like React, Next.js, and Scala. Candidates with 5+ years of experience and a background in healthcare, life sciences, or market research are highly encouraged to apply. If you are passionate about supporting top global life sciences customers in achieving their market research goals, while partnering closing with an exceptional global engineering team and building scalable customer centric processes - this role is for you! How You'll Make an Impact Production Issue Investigation & Debugging Proactively investigate, triage, and debug production issues by analyzing application behaviour across JavaScript, React, Next.js, and Java or Scala codebases. Partner closely with engineering teams to identify root causes and deploy fixes in a timely and efficient manner. Log Monitoring & Root Cause Analysis Monitor system logs, performance metrics, and alerting tools to detect anomalies or outages. Conduct detailed root cause analyses and document insights to prevent future recurrence. Bug Management & Workflow Coordination Raise bugs following clearly defined standards with detailed reproduction steps, logs, and context. Coordinate with QA and development teams to manage issues through the full lifecycle in Jira. Database Support & Troubleshooting Use MySQL and related tools to support investigations, resolve data integrity issues, and validate platform behaviour. Understand schema relationships and business rules relevant to our healthcare-focused data systems. Cross-Functional Communication Collaborate effectively with QA, Development, DevOps, and Product teams across geographies. Serve as a bridge between technical engineering and non-technical business stakeholders. Healthcare Domain Understanding Leverage or build domain knowledge in healthcare market research, clinical data, or life sciences operations to assess and prioritize support issues with business impact in mind. Documentation & Process Optimization Maintain internal knowledge bases of recurring issues, known fixes, and troubleshooting playbooks. Identify opportunities for automation, tooling, and process enhancements to improve support efficiency. What We're Looking For 5+ years of experience in production support, application monitoring, or technical troubleshooting in a fast-paced environment. Prior experience in healthcare, life sciences, or market research technology environments is good to have. Ability to work overlapping with U.S. time zones. Strong interpersonal skills with a passion for cross-functional teamwork. Excellent written and verbal communication skills. Demonstrated experience with: Debugging modern front-end and back-end applications (React, Next.js, Scala) Log analysis and observability tools (e.g., CloudWatch, Datadog, ELK) Working with MySQL or other relational databases Agile methodologies, Jira, and Confluence Distributed systems and microservices-based architectures Bachelor's or master's degree in computer science, Information Technology, or a related field. Our Tech Stack Languages: JavaScript, Java or Scala, Python (bonus for multi-language proficiency) Database: MySQL, NoSQL (MongoDB preferred) Tools: Jira, Confluence, Git, CI/CD platforms, observability/monitoring tools Cloud: AWS (preferred), experience in a SaaS product environment is a plus Why Join Konovo? Be part of a mission-driven organisation that is empowering life science researchers and data scientists with the broadest ecosystem of healthcare audiences and an intelligent, AI-enabled platform — so insights aren't just collected, they're connected. Join a fast-growing global team with opportunities for professional growth and advancement. Enjoy a collaborative and hybrid work environment that fosters innovation and flexibility. Experience a workplace that puts employees first, offering a workplace designed for growth, well-being, and balance. Become a part of an organisation that prioritizes your well-being with comprehensive benefits, including group medical coverage, accident insurance, and a robust leave policy. Our employee-centric policies ensure a rewarding and fulfilling work experience. Make a real-world impact by helping healthcare organisations innovate faster. This is just the beginning of what we can accomplish together. Join us at Konovo and help shape the future of healthcare technology! Apply now to be part of our journey. Show more Show less

Serve as an initial point of contact for Veeva Global GxP business questions related to QMS and EDMS processes. Act as a primary business liaison with the IT support (FAS) team for operational support activities. Lead updates to system-specific SOPs, WIs, CBTs as driven by business needs. Review and approve master data requests. Enhancement/change reviews: Triage and initial review of system standard releases and new feature requests and business enhancement requests for feasibility with IT. Participate in system change request/release review and prioritization meetings (Change Advisory Boards) with counterparts in Information Technology (IT), Compliance, sites, and other internal Teva functions, and work with global teams to manage these requests towards features or usable workarounds. Support Global Business Owners during enhancement and change request reviews with the Business globally, including managing global business reviews of enhancement requests and compiling business feedback as part of enhancement planning. Ensure ongoing operational activities for the Veeva Global GxP system are aligned with global processes and standards. Conduct additional business training as needed post go-live to help adoption at sites. Partner with the appropriate functions (Business, IT) to provide issue resolution. Escalate issues to management as needed. Participate in system periodic and user access reviews. As needed, act as a Global Business Owner for system validation activities for operational changes (review/approval of system requirements and other validation documentation, approval/execution of system testing, etc.). Provide updates in Quality Global/regional/leadership meetings as needed. Show more Show less

ZeroFox seeks a multi-talented, quick-thinking, energetic, and client-focused Customer Support Specialist to join a rapidly growing team. This role will be dedicated to delivering the best in customer service to all of our platform customers, supporting the day-to-day operations of a global team. The Customer Support Specialist will guide messaging for ZeroFox's inbound and outbound outreach efforts, working in tandem with the Account Management and Technology teams to see issues to resolution. Notable responsibilities will include managing the customer helpdesk, crafting messaging and automating tasks. This successful candidate will work to build robust and meaningful relationships, both internally and externally, to keep feedback loops active, provide amicable customer solutions, and be technically competent on the ZeroFox Saas platform. This is an exciting opportunity that requires strategic thinking and data-driven decision making. Competitive candidates must feel comfortable working with both highly technical and non-technical disciplines to ensure that data and systems are used to effect appropriate outputs and results. The ability to create repeatable processes and identify, manage, and mitigate risks will be paramount to drive scale and extensive enterprise growth. This is a high visibility role within the organization and your team's work will directly impact the success of ZeroFox customers and partners. Successfully review, triage, and respond to customer and internal support tickets as a part of the ZeroFox help desk workflow Consistently leverage established process and procedure for a high volume of information requests Act as an escalation point for internal and external stakeholders Assist Customer Support Manager to optimize success and support processes and ensure support quality Build and maintain cross-functional BU relationships that help drive productivity and increase overall Platform Operations KPIs and Customer Retention Provide excellent customer experiences to delight our customers in every interaction Requirements Customer success / support experience typically obtained in 2-4 years; candidates with experience in enterprise service helpdesk and SaaS offerings will be given priority consideration Solid organizational & prioritization ability; proven ability to work effectively on multiple projects simultaneously Excellent client-facing communications - both written & verbal. Ability to work with customers to prioritize and document challenges, articulate creative product solutions that will fit specific requirements, and communicate expectations back to customers. Ability to ask leading questions to identify the root of a problem Skilled in communicating system requests/issues/improvements/enhancements to our cross-functional team(s) and following through with our customers on resolutions Dedication to improving processes and workflows. Participate in improving the services we provide to our platform customers, including but not limited to support procedures and managed services for the ZeroFox platform Professional and effective presentation skills - ability to lead groups in product training (ZenDesk or similar tools) Strong attention to detail, with the ability to contribute concise and informative product documentation for the user knowledge base Ownership of work; unafraid to take control and see projects to completion Bachelor's degree, preferably in Business Administration, Project or Product Management, Data or Information Technology / Systems Experience using systems such as Zendesk and/or Salesforce Ability to thrive on change! Great is better than good and dissatisfied with the "status quo" Written and spoken fluency in English Willingness to work an alternative work schedule, including early morning or overnight shifts Benefits Competitive compensation Community-driven culture with employee events Generous time off Best-in-class benefits Fun, modern workspace Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture Show more Show less

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses. Responsibilities Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India . Minimum qualifications: Bachelor’s degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with data structures or algorithms. Preferred qualifications: Master's degree or PhD in Computer Science or related technical fields. Experience developing accessible technologies. About The Job Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. With your technical expertise, you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions. Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses. Responsibilities Write product or system development code. Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies. Review code developed by other developers and provide feedback to ensure best practices (e.g., style guidelines, checking code in, accuracy, testability, and efficiency). Contribute to existing documentation or educational content and adapt content based on product/program updates and user feedback. Triage product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form . Show more Show less

We are looking for a QA SDET to join our agile engineering team to develop and execute both functional and non-functional tests for R3’s product suite. The ideal candidate has hands-on experience in both manual and automated testing and is eager to grow their skills in a fast-paced environment. You’ll contribute to the design and maintenance of automated test frameworks, help ensure platform quality across distributed systems, and work collaboratively with engineers, product managers, and DevOps in an Agile environment. Familiarity with fintech or trading systems is a plus, but not required. Responsibilities Design, develop, and maintain functional and non-functional test cases Build and enhance test automation scripts using languages like Java or Kotlin Execute manual and automated tests across API, UI, and backend components Collaborate closely with developers, QA engineers, and DevOps to ensure test coverage and quality across the SDLC Participate in sprint planning, standups, and retrospectives to contribute to quality-driven development Log, triage, and document defects in the tracking system (e.g., JIRA) Contribute to test reporting, quality metrics, and risk communication Required Skills & Experience 2–4 years of experience in QA, with exposure to both manual and automation testing Strong programming fundamentals; experience in Java, Kotlin, or a similar language Familiarity with automated testing tools and frameworks, including: UI Testing: Selenium, Cypress, or Appium API Testing: Postman, REST Assured BDD: Cucumber, Serenity Basic understanding of cloud infrastructure and container technologies (e.g., Docker, Kubernetes) Experience working with CI/CD tools such as Jenkins or GitHub Actions Familiarity with test management and bug tracking tools like XRAY and JIRA Strong problem-solving and analytical skills Excellent communication and collaboration skills Nice to Haves Exposure to financial services or trading platforms Experience with performance or security testing tools Familiarity with monitoring/logging tools (e.g., Grafana, Prometheus) What You'll Gain Hands-on experience in enterprise-grade test automation Opportunity to work on scalable, distributed systems with modern tooling Exposure to cross-functional agile practices in a fast-moving team Show more Show less

Job Description Who we're looking for Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home. We are seeking a skilled and driven Web Developer for our Intranet and Search platform with a passion for content publishing and building best-in-class digital workplace applications. In this role, you will focus on enhancing Zendesk’s intranet and search experience, helping employees easily access the information they need. You thrive in a fast-paced, multi-project environment and are motivated by creating seamless employee experiences. You have a proven background in Intranet/web development, content management, and collaborating across teams to deliver high-quality solutions. Your attention to detail, problem-solving mindset, and ability to adapt to evolving priorities make you an ideal fit for our Employee Experience Applications team at Zendesk. What you'll be doing Intranet Content Management & Deployment: Create, deploy, and manage intranet pages and community sections for business units, ensuring alignment to templates, style conventions, and agreed-upon timelines with user acceptance testing. Search Implementation & Optimization: Configure and integrate Algolia Search into the intranet and other platforms, ensuring accurate data indexing, real-time updates, and optimized search relevance through ranking, filtering, and synonym management. Use analytics to monitor performance, identify content gaps, and drive continuous improvements. Technical Expertise & Troubleshooting: Serve as a domain expert on the intranet tool, leading bug triage, solving issues, configuring integrations (e.g., federated search, Zendesk Suite), and working with EXS teams to implement and test new features. Analytics & Process Improvement: Utilize tags for analytics tracking and reporting, contribute to continuous improvement through writing runbooks, documentation, and refining operational processes. Cross-functional Communication & Problem Solving: Engage in functional and technical discussions, share ideas/vision, and collaborate across teams to solve sophisticated problems and enhance the employee experience. What you bring to the role Hands-on experience with enterprise Intranet (e.g. Lumapps, Simpplr, Unily) and search platforms (e.g., Algolia, Elastic, Coveo). Solid attention to detail with excellent planning, execution, and follow-up skills. Demonstrated ability to lead multiple projects, priorities, and timelines in a fast-paced, evolving environment. Experience collaborating with globally distributed teams to deliver high-quality results. Dedicated to delivering an exceptional and consistent employee experience. Resilient problem-solver with a positive, can-do attitude, capable of navigating ambiguity and making tough decisions. Basic Qualifications BA/BS degree or equivalent experience. 4+ years of experience in intranet tools (e.g., Lumapps, Simpplr, Happeo) and/or web content publishing with platforms like Wordpress, Joomla, Webflow. Hands-on experience building and maintaining content management systems (CMS) or custom publishing workflows. Experience working with RESTful APIs and integrating with Algolia Search API for search solutions. Proficiency in structuring JSON data to optimize search indexing and performance in Algolia. Proficiency in HTML, CSS, JavaScript, and NodeJS, with experience debugging front-end code. Experience with APIs, front-end frameworks, and building utilities to automate tasks. Familiarity with Git and version control systems. Preferred Qualifications Experience working with enterprise intranet/search platforms and collaboration tools in a corporate environment. Strong understanding and practical application of UI/UX design principles to build intuitive and user-centric interfaces. Understanding of search analytics tools to measure performance and user behavior (e.g., Algolia Analytics, Google Analytics, or similar). Knowledge of web accessibility standards and best practices for ensuring inclusive digital experiences (WCAG, ARIA). Experience in optimizing search performance and improving overall web performance. Familiarity with modern JavaScript frameworks such as React, Angular, and Vue. Hybrid Where We Work: Being digital first doesn’t mean we’re digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Pune office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager. About Us Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities. EEO Statement Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request. Show more Show less

Technical Lead Qualification Science,Engineering Graduate Responsibility Requirement Gathering Participate in requirement gathering JAD sessions and support documentation where applicable (business functional UI usability data compliance data migration NFR 3rd party tools and products). Raise queries and get query resolution on areas which are unclear ambiguous and which need more information to the Technology Lead. Resource,Efforts Estimation and Monitoring. Understand how the estimation(effort size etc)is done at task level in the area of work concerned measure and report the actual effort against the estimated effort and ensure task progress reporting in C20 or any other applicable tool\Design and Analysis. Create the HL Design and detailed design document with the support of architects for the assigned scope. Review all deliverables created by the Developer. Study non functional requirements and designfor NFR as required. Understand the interdependencies of the various components in work packages being developed. Create detailed design and assign to developer,provide input to the Project Manager,Technical Lead to create the project plan from a technical perspective,support development of proof of concept as designed by Designer,Solution Architect,initiate development environment setup. Provide demo to customer for early feedback,create quality check points for all deliverables. Coding. Develop tier coding business layer coding interface development service development creation of stored procedures etc as applicable for the work package,project. CTS and customer spectific coding coding standards guidelines and best practices,Understand the database concepts and write efficient queries,raise clarifications,issues,concerns regarding work output to the lead. Seek review from peer,technical lead periodically,participate in setup activities for required environment setup,deploy code build in testing environment, conduct peer review during design coding and testing. Complete documentation as per the scope,prepare guidelines and checklist for development and testing activities. Provide feedback to design team,share feedback with developers to check if code is as per requirements. Incorporate changes as per feedback,provide necessary and timely status updates to the Supervisor,Technical Lead. Highlight any potential risks to the leads. Update traceability matrix for the work package developed,mentor the Developers to help them solve technical difficulties in the course of coding. Follow the SCM policies set for project,raise clarifications,issues,concerns regarding work output to the lead on time,provide necessary and timely status updates to the Supervisor,Technical Lead. Proactively highlight any potential risks to the lead,provide support on process audit activities,adhere to process and tools(usage of cognizant 20 awareness of Quality Management System). Testing. Develop comprehensive unit testing cases and unit test plans,conduct comprehensive unit testing,create unit test logs. Prepare and support in preparation of unit test strategy,plan document and data requirements,automate unit testing and contribute to automation of unit testing. Conduct peer review of unit test cases,perform developer integration testing by integrating the components. Review test cases as prepared by the Developer. Defect Management. Participate in defect triage meetings,conduct RCA for defects identified. Rework on the code based on review comments from code review,defects raised in unit testing peer testing SIT UAT testing or any other relevant testing phases. Assist in transition of knowledge and to support organization with any defects raised post production as required. Process Improvements and Adherence. Participate in innovation sessions,implement process improvements to reduce manual intervention (eg automation). Must Have Skills RoboticsProcessAutomation Tool Mongo DB Node js Show more Show less

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SSIS . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome. Show more Show less

Tucows Domains is the world's largest wholesale domain registrar, playing a crucial role in maintaining the health, neutrality, and openness of the Internet through the domain name system (DNS). We operate globally under trusted brands like Ascio, Enom, Hover, and OpenSRS. Our Registry Services division is at the forefront of managing and innovating the infrastructure for gTLDs, dotBrands, and ccTLDs. With a platform capable of supporting hundreds of top-level domains and millions of second-level domains, we deliver performance, stability, and resilience to registry clients worldwide. We are excited to establish a Registry Operations Center in India to serve the newly awarded NIXI .IN TSP (Technical Service Provider) contract. This center will also support our growing presence in ccTLDs, gTLDs, and dotBrand operations globally. Why Join Tucows? We embrace a people-first philosophy rooted in respect, trust, and flexibility. At Tucows, your work can be remote-first or hybrid, allowing you to thrive from wherever you're most productive. Today, over 1,000 team members in 20+ countries collaborate to make the Internet better every day. If this sounds exciting, we'd love for you to be part of our journey. Join the herd! About The Opportunity We are seeking to hire a keen and self-motivated intermediate engineer who loves the Internet, and loves learning, sharing their knowledge and applying new technologies to complex problems. As a Full Stack Software Engineer, you will be responsible for implementing and maintaining the server-side code for our registry system including backend services, web applications, databases and APIs. You are capable of navigating and understanding existing codebases and feel well working on linux servers to troubleshoot problems in production environments to quickly triage issues and address them. You will work closely with our project managers, customer support and other stakeholders to improve and maintain our software solutions to meet the needs of our users and customers. Key Responsibilities: Improve and maintain secure, scalable and efficient backend services using existing and new technologies. Maintain the public website of our customer, cooperative with specialized website teams Write efficient SQL queries and ensure performance and reliability Write unit tests, integration tests and end-to-end tests, where needed, to ensure the reliability and stability of our software. Debug and troubleshoot issues in new and existing systems, both code based as well as operational issues in an on-call rotation Document code, participate in code reviews and deploy new versions via existing CI/CD pipelines as a key responsibility to deliver reliable services 3rd level technical support for questions of our customer support team Minimum Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent work experience 3+ years of professional experience as a backend-, frontend- or full stack software engineer or similar role Strong understanding of web technologies, protocols, and standards (e.g., HTTP, REST, JSON, XML and DNS) be familiar with DevOps practices & methodologies, like CI/CD, monitoring systems, incident management Ability to debug and troubleshoot issues in backend services and web applications Experience in implementing Restful APIs, using Git as version control system and an understanding how to use, maintain and debug a relational database system round up your technical skills Ability to work independently as well as part of a team Experience working remotely with a distributed team Strong communication and collaboration skills in fluent English and Hindi (both spoken and written) Nice to have: Proficiency in Python and/or Golang programming languages Experience with message brokers, with a preference for RabbitMQ Experience with cloud services like AWS, containerization technologies like Docker and/or Kubernetes as deployment/orchestration system Knowledge in API security frameworks, token management and user access control including OAuth, JWT, OpenAPI, etc. Knowledge in system administration, operations and infrastructure Understanding of the importance of using collaboration tools like Jira You feel comfortable in the domain industry, knowing about the relationship between registries and registrars Knowledge of EPP - the Extensible Provisioning Protocol. Want to know more about what we stand for? At Tucows we care about protecting the open Internet, narrowing digital divide, and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Tucows and its subsidiaries participate in the E-verify program for all US employees. Learn more about Tucows, our businesses, culture and employee benefits on our site here. Show more Show less

Job Summary This role is responsible for designing and integrating quality requirements, processes, and practices into product development, design, and manufacturing. The role applies intermediate level of subject matter knowledge to solve complex business issues and drive continuous improvement. The role is pivotal in enhancing product quality and minimizing failure risks while adhering to established guidelines and policies. Responsibilities Position will be based in our two CM partner factories (about 10-20 km south/west from Sriperumbudur) Candidates are/will be local (live in Sriperumbudur/Chennai area and can daily come to the factory) Speak English and local language (Tamil) Candidate should have product quality/manufacturing experience preferably in electronics industry Good understanding of process/product quality, knowledgeable of IQC/IPQC/OQC and line/process audits (ISO, Agency, ESD, RM/FG handling, SOP, etc.) Strong quality tools knowledge/experience (RC/CAPA, 8D, Lean 6S, etc.) Good understanding of current PC technology/architecture and HW/SW Knowledge of programming/scripting and data mining/analytics is an advantage Working Mon-Fri, business hours Ability to support during weekends and out of business hours Factory presence 4 days/week, 1 day may work from home (depends on factory set-up, projects, pilots, production, etc.) Develops an understanding of the organization's inspection methods, quality guidelines, best practices, risk management practices etc. Designs and integrates quality requirements, processes, and practices into the development, design, manufacturing of a product or solution. Crafts test strategies using various test methodologies, builds test setups, automates test frameworks and tests plans. Analyzes and reviews portions of new product and solution designs and specifications for potential quality issues. Provides tangible feedback and proposes further changes to improve product quality and minimize risk of failures. Implements specified changes to product or process to reduce defects, improve quality, and lower costs. Works independently on moderate scope problems by applying professional expertise, exercising judgment, and resolving issues via root-cause analysis while following company policies and procedures. Consolidates and analyzes test reports, test data, and process results for assigned portions of components to identify trends and issues. Communicates product and process issue analysis to quality engineering leader and product team, and drives continuous improvement. Develops conclusions, recommendations, and written consolidated reports, contributing proactively through research, and sharing knowledge to foster a knowledge management culture. Knowledge And Skills Understands PC architecture and components Knowledgeable of PCA manufacturing process and motherboard diagnostic/test Familiar with PC or 3C (computer, communication, and consumer electronics) products manufacturing processes Able to do a first level issue triage on manufacturing technical and quality issues Experienced with using engineering tools and software to evaluate products and manufacturing processes Self-motivated and proactive with demonstrated creative and critical thinking capabilities Able to fit in well with a team, understand capabilities and priorities while fostering a collaborative environment Able to effectively communicate project plans/proposals/results and to negotiate options at management levels Excellent written and verbal communication skills Fluent in English and local language Data driven with excellent analytical and problem-solving skills in manufacturing environment Education And Experience Required Bachelor or master's degree in electrical, Test/Diags, Software Engineering, Mechanical, or equivalent Typically, 5-10 years of experience. 3-5 years of PC or 3C products related experience Knowledge & Skills Agile Methodology Auditing Automation Computer Science Continuous Improvement Process Corrective And Preventive Action (CAPA) Data Analysis Good Manufacturing Practices ISO 9000 Series New Product Development Pharmaceuticals Process Improvement Product Quality (QA/QC) Project Management Quality Management Quality Management Systems Risk Management Root Cause Analysis Test Automation Test Planning Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Responds to routine issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Show more Show less

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. In indirect tax at PwC, you will focus value-added tax (VAT), goods and services tax (GST), sales tax and other indirect taxes. Your work will involve providing advice and guidance to clients on indirect tax planning, compliance, and strategy, helping businesses navigate complex indirect tax regulations and optimise their indirect tax positions. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Project Management Experience.-Deep problem solving skills to assist with ideal future state solution for our clients. Ability to independently work designing the solutions based on the requirement. Tax Engine Experience (Vertex, Avalara, OneSource, Sovos) Configurations related to Tax Determination and Reporting - Build Indirect Tax requirements through interaction with client process teams Deep understanding of the Business Requirements in Indirect Tax Process Automation - Ability to take ownership of the Functional Design Strong Functional expertise and Deep problem solving skills to assist with ideal future state solution for our clients. Perform Testing in ERP system and Tax Engines Ability to identify root cause related to calculation issues in Oracle or SAP Ability to create these documentations: Business Requirements Documents, Functional Designs, Configurations,Test Scenarios and Training Guides -Ensuring a timely resolution of issues, through training, coaching, issue triage, classification, resolution, escalation, and SLA enforcement where necessary 7+ years of experience. Project Management Experience. Strong ERP skills (SAP/Oracle). Configuration related to Tax Business Process (order-to-cash and procure-to-pay). Tax Engine Experience (Vertex, Avalara, OneSource, Sovos). Experience with Configurations related to Tax Determination and Reporting. Build Indirect Tax requirements through interaction with client process teams. Deep understanding of the Business Requirements in Indirect Tax Process Automation. Ability to take ownership of the Functional Design. Strong Functional expertise and Deep problem solving skills to assist with ideal future state solution for our clients. Perform Testing in ERP system and Tax Engines. Ability to identify root cause related to calculation issues in Oracle or SAP. Ability to create these documentations: Business Requirements Documents, Functional Designs, Configurations,Test Scenarios and Training Guides. Ensuring a timely resolution of issues, through training, coaching, issue triage, classification, resolution, escalation, and SLA enforcement where necessary. Supporting existing and new client integrations through effective coordination, communication, and project management activities. Strong customer service mindsets, with the ability to build, maintain, and enhance relationships. We're looking for people who can speak up confidently, with a genuine desire to make things better across the business. If you're ready to further build on your reputation. Show more Show less

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Technical Analyst – Oracle Transportation Management (OTM) Job Summary : The Oracle Transportation Management Technical Analyst will share the responsibility for design, implementation, and support of business solutions based on Emerson’s instance of Oracle Transportation Management commonly referred to as SCO (Supply Chain Optimization). The Technical Analyst utilizes expertise in Oracle Transportation Management to provide assistance in the ongoing implementation, enhancement, and support of SCO functionality. Roles And Responsibilities Provide support (e.g., break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the SCO application. Works collaboratively with Enterprise Logistics and SCO IT Program/Project Managers to understand program requirements and assist with the evaluation of alternative solutions. Assist with program rollout activities, including business unit and trading partner on-boarding, project coordination, status reporting and communication to program management. Proactively monitors processes to identify trends; analyses/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring to ensure high service levels. Ensures SCO system documentation is complete and maintained. Works effectively in a global highly matrixed team environment. Skills & Experience Required 2 to 4 years of IT experience, including implementation of Oracle Transportation Management. Proficient in OTM, both functionally and technically (Setup configuration, Order Management, Shipment management, Financials, rates, master data, bulk planning parameters, VPDs, user configuration, screen set development, SQL queries, Tracking Events and working with CSV & XML files). Hands on experience with triage of day-to-day OTM systems issues and providing resolution on complex issues. Knowledge of Logistics management principles and processes. Broad knowledge and experience with various ERP systems. Working knowledge of Oracle eBusiness Suite (Procurement, Shipping, XML Gateway) is highly preferred. Working knowledge of BI Publisher, FTI/OAC, OBIEE and ETL. Good knowledge of EDI and any other Middleware systems. Strong customer service orientation with strong written and verbal communication skills, including comfort with presenting to diverse technical and non-technical audiences at all levels of the organization. Ability to multi-task and work within diverse multi-disciplinary global project teams. Detail-oriented with strong problem-solving skills. Comfortable with performing detailed data analysis to identify opportunities and gain higher level insight. Knowledge on GTM (Global Trade Management) will be a plus. Education Bachelor’s degree in computer science, Information Systems, or another related field. Required Competencies A pro communicator - written, verbal, and presentation Excellent analytical, problem solving and troubleshooting skills. The initiative to anticipate problems and the confidence to proactively act to mitigate them. Energized by highly motivated and hard-working team environment while being accountable for results with minimal direction. Proactively maintain technical knowledge applicable to the Oracle Cloud OTM. A desire to improve the experience and solutions. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Show more Show less

Job Title Verification engineer Job Description Job title: Verification Engineer Your role: Analyze requirements, Design Test Scenarios, Create Test cases and Manage Test Data. Review test cases, execute test cases, identify defects and triage defects Establish tractability and test coverage Design, develop and maintain test automation scripts using standard and custom tools Responsible for functional and non-functional testing on desktop and cloud platforms. You're the right fit if: Manual Testing: Perform comprehensive manual testing of healthcare products running on Windows Server and Windows 11 platforms. Defect Management: Identify, document, and track software defects. Collaborate with development teams to troubleshoot and resolve issues. Healthcare Standards: Ensure compliance with healthcare standards such as HL7 and DICOM during testing processes. Test Execution: Execute test cases, report results, and provide feedback to ensure product quality and reliability. Documentation: Maintain accurate and thorough documentation of testing activities, defects, and corrective actions. Collaboration: Work closely with cross-functional teams, including developers, product managers, and clinical experts, to ensure quality throughout the software development lifecycle. User Acceptance Testing (UAT): Coordinate and conduct UAT to validate the system with end-users. Technical Skills: Proficiency in testing Windows Server, SQL Server platforms hosted on AWS and VMware. Healthcare Knowledge: Understanding of HL7 and DICOM standards. How We Work Together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. Show more Show less

Job Title: Application/Production Support Engineer. Experience: 6 Years to 8 Years. Location: Remote (Prem-WFH). Shift Timing: 5PM to 2AM (IST). About the Role: Application Support Analyst will be responsible for Triaging the cases in L2 Production support and take care of any Data Patches and Clarification. You should be capable of doing in-depth analysis and forward the cases to the Engineering team wherever it requires a code fix. Also be familiar with the production support process and able to front end the customer and address all their technical queries. Key Responsibilities: As part of L2 Production support Triage Team responsible for analyzing all the production support cases and concluding the triaging part with the clear action plan. Preparing the Data patches for the required cases and releasing it to customer through release process. Doing root cause analysis for all the Data Patch cases. Need to do the in-depth analysis for the reported cases and wherever is identified for code fix need to forward it to engineering team for further action with proper evidence and documentation. Making sure all the clarification type cases are getting clarified to customer with clear details and documentation wherever is applicable. Joining the customer call along with the customer facing lead and taking care of all technical queries. Having a good collaboration within and other team members. Need to follow the Production support process with 100% compliance. Desirable Skills / Attributes: Strong knowledge of Java or equivalent Object-oriented programming language with hands on experience in writing SQL queries with different type of joins Knowledge about Web Services (SOAP, REST etc.) and API related integrations Strong analytical & debugging skills Address critical incidents within SLA & suggest workarounds Experience in Production Support and its process Experience in Insurance or Banking Domain will be a plus Experience in P&C Insurance domain will be an added advantage. Should have inclination to learn in depth of Product offerings of Majesco and be ready to be Handson on the applications. Why Join Us: At Majesco, we believe in connecting people and businesses to insurance in ways that are Innovative, Hyper-Relevant, Compelling, and Personal. We bring together the brightest minds to build the future of Insurance; a world where Insurance makes life and business easier, more connected, and better protected. If you are passionate about the power and possibilities that cloud technologies have unleashed and are looking to deliver transformative and innovative solutions that transform the customer experience, come join us! Kindly share your updated resume with below mention details on:- abhishek.hood@majesco.com Total Experience:- Relevant Experience:- Current CTC:- Expected CTC:- Notice Period:- Current Locatio n:- Show more Show less

- - - - - - - - - - - - Key Responsibilities Service Delivery Manager (SDM) – 70% The primary responsibility of the SDM is to ensure the efficient functioning of the incident response process within CERT, ensuring that attacks are detected and contained. Key duties include: Monitoring security alerts raised through various channels. Understanding incidents, assessing their criticality and priority. Creating or modifying tickets and assigning them to analysts. Tracking ticket resolution to ensure closure in compliance with SLAs. Maintaining constant communication with global CERT teams (France, Americas, India, and China) and other stakeholders (e.g., DOTI, DOMF). Consolidating and publishing statistics/figures related to incidents handled by CERT and other stakeholders. This includes: Verifying SLA compliance, especially for priority 1 incidents. Quantifying the number of incidents handled by CERT based on various analytical axes. Analyzing SLAs, proposing improvement actions, and following up on their implementation. Keeping the following documentation updated: Skills matrix for ticket orientation. Analyst access management. Decision trees for incident routing. Additional Activities – 30% Depending on their expertise, the triager may be assigned occasional missions within the team, such as: Development projects. Security incident response tasks. Experience And Skills Required 5- 10 years of experience in the IT security domain, with a background in IT development or DevOps. Proven ability to maintain confidentiality and discretion in handling sensitive information. Extensive experience with incident management and familiarity with SIEM tools. Strong collaboration skills, with the ability to work effectively in a global team environment. Behavior Skills Exceptional organizational and analytical skills. Ability to work in a fast-paced environment while maintaining attention to detail. Strong communication and interpersonal skills to liaise with global teams and stakeholders. Proactive mindset with a commitment to continuous improvement in incident management processes. Availability Information The role operates on a follow-the-sun model , requiring collaboration with the global Group CERT team. Analysts must operate 5 days from the office and be available on a rotation basis for the Weekend support from office. Show more Show less

Highlight of the engagement opportunity Nature of role: Full time Number of years of experience expected: 4 years. Areas of experience preferred: Bachelor’s degree in computer science, Information Technology, Finance, or a related field Educational qualification expected: BTech / Product courses / other relevant courses Additional qualifications/ certifications required: Results-oriented with a track record of delivering similar experience Additional certifications preferred: Experience with ticketing systems Preferred geography of previous work experience: India Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical issues to both technical and non-technical stakeholders Technology proficiency preferred (non-mandatory): Selenium, playwright. Acies is seeking a highly motivated and customer-focused Support Engineer to join our Customer Support team. The successful candidate will be the first point of contact for our B2B clients, providing initial technical assistance and issue resolution for our software products across the treasury, risk, finance, and regulatory compliance domains. This role requires a blend of technical aptitude, problem solving skills, and excellent communication to ensure client satisfaction and efficient support delivery. Key responsibility areas: First-Line Technical Support: Provide timely and effective initial technical support to clients via phone, email, and ticketing system for inquiries related to Acies' software products. Issue Triage & Resolution: Accurately identify, diagnose, and resolve basic technical issues, common user errors, and configuration problems. Follow documented troubleshooting steps and solutions. Incident Logging & Tracking: Meticulously log all client interactions, incidents, and requests in the ticketing system, ensuring clear and comprehensive documentation. Escalation Management: Efficiently escalate complex or unresolved issues to L2 Support Engineers, Product Managers, or Development teams, ensuring all relevant information is provided for swift resolution. Client Communication: Maintain professional communication with clients, providing regular updates on issue status and estimated resolution times. Knowledge Base Contribution: Contribute to and utilize the internal knowledge base, creating new articles and updating existing ones to improve self-service options and support efficiency. Monitoring & Reporting: Monitor system health, alert dashboards, and common support trends. Contribute to regular reports on support metrics and common issues. Product Understanding: Develop a strong understanding of Acies' software products, their functionalities, and common use cases within treasury, risk, finance, and regulatory compliance. Continuous Improvement: Proactively identify opportunities for process improvements within the support function to enhance client satisfaction and operational efficiency. Other important information: Work permit requirements: Either Indian Citizen or having valid work permit to work in India. Period of engagement: Full-time position Probation period: 6 months Compensation: Compensation varies depending on the skill, fitment and role played by the person. Compensation discussions will take place post the selection process. Performance incentives: Typically, all roles at Acies have a performance incentive. Specific aspects will be discussed during the compensation discussion Leave: 22 working days a year. Additional leaves for national holidays, sick leaves, maternity and paternity, bereavement and studies vary based on the city and country of engagement. Other benefits: Other employment benefits including medical insurance will be informed during the compensation discussion. Career growth for full-time roles: Acies believes in a transparent and data-based performance evaluation system. You are encouraged to clarify any questions you have with respect to career growth with Acies personnel you interact with during the selection process. Career opportunities for part-time roles: Conversion of part-time roles to full-time roles depends on both performance of the individual and business needs. You are encouraged to ask about the prospects as you interact with Acies personnel during the selection process. Global mobility: Acies encourages mobility across our offices. Such mobility is, however, subject to business needs and regulations governing immigration and employment in various countries. Selection process: We seek to be transparent during the selection process. While the actual process may vary from the process indicated below, the key steps involved are as follows: Interview: There are expected to be at least 2 rounds of interviews. The number of interview rounds may increase depending on the criticality and seniority of the role involved. Final discussion on career and compensation: Post final selection, a separate discussion will be set up to discuss compensation and career growth. You are encouraged to seek any clarifications. For any additional queries you may have, you can send a LinkedIn InMail to us, connect with us at https://www.acies.consulting/contact-us.php or e-mail us at careers@acies.holdings. How to reach us: Should you wish to apply for this job, please reach out to us directly through LinkedIn or apply on our website career page - https://www.acies.consulting/careers-apply.html Show more Show less

About Jivi Jivi is transforming primary healthcare with an AI-powered clinical agentic platform designed for 8 billion people. Our flagship product, a super health app, combines an AI doctor and longevity coach. It provides a full-stack solution covering sickness, prevention, and wellness. In just six months, 500,000 users from 170+ countries have already used Jivi. The company was founded by Ankur Jain (BharatPe, WalmartLabs, Stanford), GV Sanjay Reddy (Reddy Ventures, Aragen), and Andrew Ng 's AI Fund (Coursera, DeepLearning). Together, they bring deep expertise in AI, medicine, and scaling billion-dollar ventures. Jivi is powered by groundbreaking research in Large Language Models (LLMs). Our MedX model is ranked #1 globally, surpassing OpenAI and Google Gemini in diagnostic accuracy. Additionally, our AudioX model boasts the lowest word error rate for Indic languages. Jivi’s health knowledge base, one of the largest in the world, plays a key role in training these models. In the spirit of fostering innovation, we’ve open-sourced these models on Hugging Face for the AI community. Jivi has been recognized for its innovation with awards such as the NASSCOM’s Digital Adoption Pioneer Award and the IndiaAI Mission Award. We are proud to be a global leader in AI healthcare. Job Overview We are seeking a detail-oriented and analytical Clinical Performance Analyst to evaluate and enhance the performance of our AI-based health application. This role plays a key part in auditing clinical quality, validating AI features, and driving performance improvements to ensure safety, clinical appropriateness, and regulatory compliance across our digital health ecosystem. Key Responsibilities Evaluation & Auditing Conduct end-to-end clinical performance audits of app features, workflows, and decision trees. Identify errors, edge cases, and inconsistencies in AI-generated content and support the root cause analysis (RCA). Perform quality assurance (QA), regression testing, and scenario walkthroughs across clinical modules. AI Workflow Testing Create structured agents and workflows for evaluating diagnostic logic, health screening tools, and triage systems. Develop metrics, dashboards, and flags to monitor agent consistency, sensitivity, and appropriateness. Framework Development Build standardised frameworks for clinical auditing, evaluation metrics, and app benchmarking (accuracy, precision, reliability). Implement CAPA (Corrective & Preventive Actions) frameworks to reduce risk and improve long-term performance. Cross-Functional Collaboration Work with clinical affairs, product, engineering, and QA teams to test new modules, provide feedback, and track fixes. Collaborate with UX/UI teams on usability and design validation from a clinical user perspective. Documentation & Compliance Maintain detailed reports of audits, test cases, bug logs, and validation results. Support clinical documentation for regulatory compliance, including readiness for ISO, NABH, FDA, or MDR alignment. Clinical Intelligence & Research Stay updated on best practices in clinical validation, health AI safety, regulatory standards, and LLM performance benchmarking. Contribute to the validation of AI features in diverse domains like diagnostics, chronic care, nutrition, and mental health. Experience and Qualifications 3–5+ years in clinical quality auditing, digital health testing, or performance analytics of AI healthcare solutions. Prior experience in RCA, risk mitigation, or structured product testing in clinical informatics environments is preferred. Preferred: Nursing, Pharmacy, Life Sciences, Biomedical Sciences, BPT Relevant: Health Informatics, Medical Technology Preferred Masters: Public Health (MPH), Biomedical Engineering, Clinical Research, Health Informatics, AI in Healthcare Nice-to-Have Certifications: Certified Health Data Analyst (CHDA) Certified Clinical Research Associate (CCRA) ISTQB or equivalent software testing certifications Why Work with Jivi? Make a Global Impact : Shape AI-driven healthcare solutions that transform billions of lives and revolutionize global wellness. Accelerate Your Career : Enjoy competitive salaries, growth opportunities, and the chance to take on leadership roles as Jivi scales. Lead in a High-Growth Environment : Own key initiatives, influence company strategy, and drive impactful health projects in a dynamic, fast-paced setting. Collaborate with the Best : Work alongside top professionals in AI and healthcare, learn from experts, and contribute to breakthrough innovations. Jivi’s Products: Jivi is available as a mobile app or as an AI assistant on WhatsApp. You can access Jivi: iOS app Android app WhatsApp Jivi in Media: Economic Times - https://tinyurl.com/m3kep5at Reuters - https://tinyurl.com/mpcs6dpx Inc42 - https://tinyurl.com/emsdas55 more - https://www.jivi.ai/news Show more Show less

Job Description At Ford , cybersecurity isn’t just a priority—it’s at the heart of everything we build. We’re on a mission to secure the platforms that move people and data around the world, and we’re looking for a visionary Platform Engineering Manager – Network Security to lead that charge. In this role, you'll spearhead the strategy, design, and global deployment of Ford’s Network Security Visibility Platforms , guiding the integration of next-generation solutions like Cisco NDR , Arista DMF , and Plixer One across our hybrid, multi-cloud infrastructure . You’ll lead a passionate team of engineers in Chennai, India and Dearborn, USA , collaborating across functions with Cyber Defense, SRE, Network Engineering, and Cloud teams . If you're energized by building at scale, committed to innovation, and driven to protect critical digital systems, we invite you to bring your expertise to a team that’s shaping the future of secure mobility. Responsibilities Key Responsibilities Provide end-to-end leadership for Arista DMF, Plixer One ensuring robust network telemetry, flow visibility, and threat detection across global environments. Drive design and implementation of Cisco NDR to enhance visibility into network behavior, lateral movement, and anomaly detection. Develop and execute a forward-looking network visibility and telemetry strategy with comprehensive north-south (ingress/egress) and east-west (lateral) traffic coverage. Integrate NDR and telemetry sources with SIEM systems (e.g., Google SecOps) and downstream SOAR pipelines to support real-time detection, triage, and automated response. Manage traffic sourcing and visibility through: Gigamon for packet capture, brokering, and SSL decryption Arista DMF (DANZ Monitoring Fabric) for scalable traffic aggregation and deep packet insights Cisco Cyber Vision for industrial and OT network security Define and enforce network security policies within Red Hat OpenShift clusters using Red Hat Advanced Cluster Security (ACS) for runtime protection, segmentation, and compliance. Partner with SRE teams to deliver end-to-end observability across digital systems using platforms like Dynatrace, ensuring high availability, performance monitoring, and anomaly detection. Automate platform deployment and operations using Infrastructure as Code (IaC) tools including Terraform, Ansible, and Python. Lead Agile development using tools such as JIRA and Confluence; manage sprint delivery, backlogs, and roadmap milestones. Inspire, coach, and grow a global team of engineers, fostering a culture of collaboration, automation, and continuous improvement. Qualifications Experience Requirements 15+ years of experience in cybersecurity, cloud infrastructure, network security, or platform engineering roles. 10+ years of deep hands-on experience in network visibility and telemetry architecture, with demonstrated success using platforms like Plixer One, Cisco NDR, and Arista DMF. 3+ years of proven expertise in container security on Red Hat OpenShift, including runtime protection, network segmentation, and policy enforcement via ACS. 5+ years of coding and automation experience using Python, shell scripting, or equivalent technologies. Solid experience integrating network visibility platforms with SIEMs, deploying SOAR workflows, and operationalizing visibility tools like Gigamon and Cisco Cyber Vision. Deep understanding of Zero Trust principles, including microsegmentation, encrypted traffic inspection, and secure network architecture. Proficiency in SRE observability tools such as Dynatrace, AppDynamics, or New Relic to ensure proactive monitoring and system health. Strong command of Agile methodologies, backlog management, and DevOps tools including Git and CI/CD pipelines. Hands-on experience supporting hybrid and multi-cloud environments, particularly Azure and/or Google Cloud Platform (GCP). Preferred Certifications CISSP – Certified Information Systems Security Professional CCSP – Certified Cloud Security Professional GCP Professional Cloud Security Engineer Azure Security Engineer Associate Cisco Certified CyberOps Professional Certifications from Arista, Plixer, Gigamon, Red Hat, Dynatrace, or similar vendors are a strong plus Show more Show less

Job ID: 2825606 DoorDash Technologies India Private Limited Hyderabad, India About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, we want to talk to you! About the Role In this role, your main focus will be to work on a variety of QA and triage tasks to assist in the development of our autonomous delivery robot. A primary focus of the role will be to triage the logs of the daily testing runs of the robots conducted in the US. This includes replaying and analyzing specific events as annotated by the testing team, categorizing such events, and working with the software team to evaluate any required improvements. The role could also involve setting up various simulation scenarios for testing within our simulation environment as well as creating maps used by the autonomy stack for navigation. You’re excited about this opportunity because you will… Analyze: Utilize proprietary diagnostic tools and techniques to triage and diagnose robot autonomy issues accurately and efficiently Execute: Take charge of ensuring the prompt analysis of issues, generating reports and data visualizations that effectively prioritize and summarize identified issues Build: Develop and construct diverse scenarios within a simulation environment to test and validate new autonomy features. Additionally, create and maintain a library of scenarios to support comprehensive regression testing Collaborate: Work cross-functionally with Operations, Program Management, and Software Engineering teams to provide an effective feedback loop of identifying, routing, and monitoring key issues across various systems of the autonomy stack Optimize: Streamline and enhance QA processes and workflows Lead: Have opportunities to take end-to-end ownership of QA initiatives, encompassing process establishment, defining metrics, new team member training, execution, quality auditing, and reporting We're excited about you because... Familiarity with autonomous vehicle systems A self-starter. Thrives in fast-paced, dynamic environments with a proactive, action-oriented approach Adaptable; you exhibit the agility to swiftly grasp new concepts, adapt to evolving project requirements, and become a proficient specialist An innovator, actively seeking opportunities to enhance processes and drive improvements in quality and efficiency Exceptional attention to detail, enabling you to discern subtle visual differences in frame-by-frame comparisons Qualifications: Bachelor's degree in engineering or a related field, or equivalent work experience to 2+ Years of industry experience as a QA Engineer or equivalent Proficiency in using Issue Tracking Software such as Jira Exceptional analytical skills Proven ability to collaborate and communicate effectively across different functional teams Track record of high quality deliverables with minimal supervision Nice to have... Familiarity with Linux and command line interfaces Familiarity with version control tools such as Git and ability to run basic commands/workflows Experience with one or more data analytics and business intelligence tools, such as Sigma Experience with SQL Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection. We use Covey as part of our hiring and/or promotional process for jobs in certain locations. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144 To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection. Flexible Work Discover how we’re evolving & leading the way for the future of work Learn More About Flexible Work Stay Connected Be the first to hear about our latest job openings, recruiting events, and exciting breakthroughs. (Rejoignez notre French Talent Network lci) Join Our Talent Network

Job Title – Application Support Engineer L3 Location: Remote (To work in Australia time zone 5AM-2PM IST) About the Role As an L3 Application Support Engineer, you will serve as the escalation point for complex technical issues, ensuring high-quality support for our Enterprise SaaS platform used by Health Professionals and Patients. This role is deeply embedded within the Engineering team, requiring strong troubleshooting skills, debugging capabilities, and collaboration with Product and Development teams. You’ll also play a key role in improving documentation, automating processes, and enhancing platform reliability. Key Responsibilities Technical Escalation & Issue Resolution: o Act as the highest level of support within the Support Team. o Investigate and resolve critical incidents, analyzing logs and application behavior. o Work closely with L1/L2 teams to troubleshoot and resolve complex issues. o Replicate and document software bugs for the Development team. Collaboration & Process Improvement: o Work with the Engineering team to debug issues, propose fixes, and contribute to code-level improvements. o Improve support documentation, build playbooks, and optimize incident management processes. o Enhance monitoring and alerting through platforms like Datadog. Technical Operations & Monitoring: o Perform log analysis, SQL queries, and API debugging to diagnose issues. o Monitor AWS infrastructure, CI/CD pipelines, and application performance to identify potential failures proactively. o Maintain uptime and performance using observability tools. Requirements 6+ years in Technical Application Support, DevOps, or Site Reliability Engineering (SRE). Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions. Proficiency in debugging APIs, SQL queries, and logs. Experience managing support cases through full lifecycle (triage, reproduction, resolution). POSITION DESCRIPTION – Application Support Engineer L3 Ability to write detailed bug reports and collaborate effectively with developers. Strong knowledge of ticketing systems such as Freshdesk, ClickUp, and best practices for incident management. Comfortable with on-call rotations and managing high-priority incidents. Preferred Skills Familiarity with Terraform, Kubernetes, or Docker. Experience writing scripts to automate support tasks. Knowledge of healthcare SaaS environments and regulatory considerations. This role is ideal for problem-solvers who love debugging, enjoy working closely with engineering teams, and thrive in fast-paced, customer-centric environments Key Requirements: Minimum 6+ years in Technical Application Support Strong troubleshooting skills with technologies such as Node.js, PostgreSQL, Git, AWS, CI/CD. Hands-on experience with monitoring tools like Datadog and uptime monitoring solutions Proficiency in debugging APIs, SQL queries, and Perform log analysis Strong knowledge of ticketing systems such as Freshdesk , ClickUp , Exceptional language to handle AUS clients Location: Location: Remote (To work in Australia time zone 5AM-2PM IST) Compensation: Up to Rs.15–20 LPA Show more Show less

About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who yo u are: Fluent in written and spoken Spanish, with excellent communication skills. Proficient in English to effectively communicate with internal teams. Prior experience in customer support or technical support roles preferred. Experience in handling client calls (added advantage) Key Responsibilities: Maintain high customer satisfaction with primary focus on providing the best customer support Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve. Author, edit and publish quality Knowledge Base content to improve customer self-service resources Accurately link and categorize cases upon case closure to help inform root cause of customer contacts Support job seekers and applicants on using the Harri marketplace platform Experience with an international company will be an added benefit Work on client issues within the SLA defined Analyze requests on Payroll, Sales and other critical issues of the client Work on time-sensitive projects and under pressure situation Should be able to handle project individually Should be able to invest time by themselves to learn the product Experience and Skills: 2+ years of applicable experience in product lead customer support Detail-oriented especially while troubleshooting client issues Ability to communicate concisely and impactfully with the client and internal stakeholders Strong verbal and written communication skills Familiarity with Zendesk and Jira platforms is a plus. *Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.* INDHEADOFFICE