Travel Process

Job Description

PRINCIPAL RESPONSIBILITIES: Work on the various front offices client tools as required for the specific queues and provide customer service through calls. Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required CRITICAL SKILLS REQUIRED Excellent communication skills. Comprehension - Ability to clearly understand the problem statement Composition: - Ability to compose a grammatically correct, concise and accurate paragraph/essay/letter. Voice & Accent: - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus: - - Ability to empathize with the customer - Prioritizing customer needs Must have skills Graduate / Undergraduate can apply (Not Eligible - MBA, BTech, BCA, Bsc IT & CS, BE, MTech, MCA, CA ). Comprehension skills to understand & communicate with all customers effectively. Telephone etiquettes. Donts Poor grammar and Windows Skills Issues with comprehending & communicating effectively with the customer. Not Eligible - MBA, BTech, BCA, BSc IT & CS, BE., MTech, MCA, CA No fresher Important notes: -5 days working and any 2 week offs. -Should be flexible in 24*7 shifts. -Should be within Transport Boundary -Job location: Airoli Mindspace -WFO -Immediate joiners preferred.