Travel Desk Executive

Job Title: Travel Desk Executive

Location

Department

Employment Type

Job Overview:

Travel Desk Executive

Key Responsibilities:

• Air Ticket Booking

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• Handle end-to-end booking process for air tickets, ensuring the most suitable options for travel based on client or company requirements.
• Utilize travel apps and platforms (e.g., MakeMyTrip, Yatra, Cleartrip) to secure the best possible rates and availability.

• Air Ticket Cancellations & Rescheduling

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• Manage cancellations and rescheduling of air tickets as per customer needs, following airline and agency policies.
• Coordinate with airlines and online platforms to ensure timely processing and communicate any changes to relevant stakeholders.

• Account Management

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• Monitor and ensure there are sufficient balances in the MMT account to cover the bookings.
• Regularly review account details and update management on balance status or issues.

• Booking Record Management

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• Maintain an accurate and up-to-date database of all travel bookings, cancellations, and rescheduled tickets.
• Provide regular reports to management on the status of bookings and any discrepancies.

• Customer Support

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• Offer support for travel-related inquiries and assist with any concerns regarding bookings.
• Serve as the point of contact for any travel-related queries, ensuring prompt resolution.

• Travel Coordination & Itnerary Planning:

• Work with travel agents, airlines, and other partners to ensure a smooth experience for travelers.
• Keep track of travel itineraries and confirm bookings prior to travel dates.

• Documentation & Compliance

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• Ensure all bookings, cancellations, and changes are compliant with travel policies and guidelines.
• Maintain proper documentation for all bookings for auditing purposes.

Qualifications:

• Education

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• Bachelors degree in Hospitality, Travel & Tourism, Business Administration, or any related field.

• Experience

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• Minimum 2-3 years of experience in a travel desk or related role, specifically in handling air ticket bookings, cancellations, and rescheduling.
• Proficiency with travel management platforms and apps (MakeMyTrip, Yatra, Cleartrip, etc.).
• Strong understanding of travel procedures, airline policies, and booking systems.

• Skills

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• Proficient in MS Office (Excel, Word, PowerPoint) and any other travel management software.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills, with the ability to handle customer inquiries and resolve issues.
• Detail-oriented with the ability to maintain accurate records.

• Other Requirements

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• Ability to work under pressure and meet deadlines.
• Ability to multitask effectively in a fast-paced environment.
• A customer-focused attitude with strong problem-solving capabilities.