Travel Consultant

Position Overview:

Experience: Freshers or Previous experience in the travel industry or customer service is highly desirable. Knowledge of domestic travel destinations and services is a plus.

Any degree in Travel and tourism recommended

Key Responsibilities:

1. Consulting with Clients:

• Assist clients in identifying travel preferences and goals, including budget, duration, and type of experience (e.g., adventure, relaxation, cultural).
• Provide personalized recommendations for destinations, accommodations, activities, and transportation based on client needs and preferences.
• Offer advice on local events, festivals, and seasonal travel recommendations.

2. Trip Planning & Itinerary Creation:

• Create customized itineraries for clients, ensuring that all aspects of their trip (flights, hotels, car rentals, excursions, etc.) align with their preferences and travel goals.
• Ensure that all necessary travel documents (e.g., bookings, confirmations) are organized and provided to clients ahead of time.
• Make recommendations for dining, entertainment, and local experiences to enhance the trip.

3. Booking and Reservations:

• Handle reservations for domestic travel, including flights, trains, buses, hotels, tours, and other services.
• Manage payment processing and ensure that all bookings are confirmed and accurate.
• Communicate with suppliers to arrange accommodations and activities based on client requirements.

4. Customer Support and Problem Resolution:

• Provide ongoing support to clients before, during, and after their trip, addressing any issues or concerns that may arise.
• Handle last-minute changes, cancellations, and rescheduling, offering alternatives and solutions when necessary.
• Serve as a point of contact in the event of emergencies, travel disruptions, or unexpected challenges.

5. Research and Staying Updated:

• Stay informed about the latest travel trends, domestic destinations, accommodation options, transportation routes, and regulations.
• Continuously research new destinations, services, and experiences to provide clients with fresh ideas and exclusive deals.
• Attend industry events, webinars, and training sessions to remain knowledgeable about the domestic travel market.

6. Sales and Upselling:

• Promote additional travel services such as travel insurance, car rentals, guided tours, and activities.
• Meet sales targets by offering clients packages, upgrades, or add-ons that enhance their travel experience.
• Assist in marketing campaigns or promotions to attract new clients and maintain customer relationships.

Skills

• Strong communication skills (written and verbal) to liaise with clients, suppliers, and stakeholders.
• Excellent organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficiency with booking systems, online research, and office software (e.g., Microsoft Office, CRM systems).
• Problem-solving and conflict resolution skills.
• Detail-oriented with a focus on customer satisfaction.
• Knowledge of travel regulations and safety guidelines.