Travel Agent / Consultant

This hybrid position involves engaging with potential and existing customers over the phone to promote travel-related products and services. The role focuses on lead generation, customer engagement, and converting inquiries into bookings, contributing significantly to the company's revenue growth. Key Responsibilities ● Initiate outbound calls to prospective clients to promote travel packages, flight deals, hotel bookings, and other services. ● Respond to incoming inquiries, providing detailed information about travel offerings and addressing customer queries. ● Understand customer travel requirements and recommend suitable options. ● Convert leads into confirmed bookings by effectively communicating the benefits of travel products. ● Maintain and update customer databases with accurate information. ● Achieve individual and team sales targets, contributing to the company's revenue goals. ● Collaborate with the sales and marketing teams to align telecalling activities with overall business strategies. ● Handle customer complaints and provide post-booking support to ensure customer satisfaction Qualifications ● High school diploma or equivalent; a degree in tourism, hospitality, marketing, or a related field is advantageous. ● Proven experience in telecalling, telemarketing, or sales, preferably within the travel industry. ● Proficiency in using Customer Relationship Management (CRM) software and MS Office applications. Essential Skills ● Excellent verbal communication and interpersonal skills. ● Strong persuasion and negotiation abilities. ● Customer-focused approach with the ability to handle objections and resolve issues. ● Good organizational and multitasking skills. ● Ability to work collaboratively within a team and adapt to a dynamic work environment