Transportation Representative, NOC Relay Ops

DESCRIPTION

Description
Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary of Responsibilities Effectively communicate in a clear and professional manner at all times Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners Effectively manage sensitive cases by reporting up the escalation matrix Demonstrate excellent time-management skills Maintains or exceeds targeted performance metrics Actively seek solutions through logical reasoning and identify trends to suggest process improvements

BASIC QUALIFICATIONS

• Experience in MS Office including Excel

PREFERRED QUALIFICATIONS

- - Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
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