Transport Executive

What this job involves:

Helpdesk Responsibilities:

• To maintain 24/7 transport helpdesk to receive & resolve transportation queries.
• Receive and log for transport services - record complete details of the service requests/complaints from employees.
• Maintain accurate information of movements of all transport vehicles.
• Maintain a daily pickup and drop list of staff.
• Maintain and accurate and readily available list of important transport related telephone numbers.
• Prepare daily/weekly reports as required on transport requests and vehicular movements.
• Contribute to monthly management report.
• Adhere to company SLA & KPI as agreed.

Coordinator Responsibilities:

• To provide administrative/operational support to the Transport Team at Clients Facility.
• To ensure timely and arrivals & departures
• Responsible to the Shift In charge to oversee the Transport operations during the Shift.
• Display drop-off lists on the notice boards.
• Check attendance of vehicles, drivers, and vendor supervisor.
• Prepare the vehicle arrival report and collect pick up slips from transport vendors.
• Allocate pick up/drop lists to vendors supervisors.
• Carry out routine Vehicle inspections as per approved check list.
• Collect and verify log sheets from individual vendors & Vehicle Tracking.
• Be accessible for escalation of all Transport related issues during the shift.
• Communicate to the next shift through the shift log book all incidents issues and pending problems of the shift and handover formally to the next Shift Supervisor
• Reporting - Prepare daily / weekly reports as required on Transport matters.

Tracker Responsibilities:

• Tracking each and every vehicle point wise and shift wise.
• Timely updation of status on the tracking tool.
• Co ordinate with vendor trackers.
• Maintain the daily pickup and drop list of employees
• Maintain an accurate and readily available list telephone numbers of vehicles and the vendors
• Check Adhoc Pickup and drop request.
• Reports Prepare daily / weekly reports on the tracking.
• Reports Prepare reports on no show employees
• Reports Prepare reports on numbers of picked up and drop per day.
• Information flow to the Helpdesk and coordinator of vehicles and employee
• Maintaining handing over and taking over document.
• Ensuring the vehicle arrives on time to the premises.

Router responsibilities:

• As directed continually review transport routes to ensure cost effective and efficient transport services are provided to the client
• Ensure that route allocation are kept current and that they achieve maximum value for money to the client
• Ensure that the fleet allocation achieves effective and efficient client service
• Maintain up-to-date and accurate information is supplied to staff
• Receive and implement changes in routes
• To prepare and forward the roster timeline and defaulters report including the mid week changes received per day
• Timely response to all adhoc requests.

• Ensure each journey commences at the appointed time;
• Enter the start time and Kilometre reading in the log book for each vehicle on departure;
• Enter the closing kilometer reading of the vehicle in the log book for each vehicle;
• Ensure all staff who are on the staff list provided by the Client for that shift are picked up;
• Communicate with the help desk on Radio as and if need arises;
• Ensure staff mark their boarding time and initial the pick up list held by the driver;
• Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up;
• Hand over the completed pick up list to the supervisor;
• Control vendor supervisors and drivers
• To provide efficient and cost effective Transport service to the Client;
• To ensure timely and accurate completion of FM reports pertaining to Transport activities.