Transctn Procng Ut Mgr

Job Summary -

L 5 level Transaction Processing Unit Manager - to manage a team of approximately 20 people in Banking and Capital Markets domain-Non-Voice BPS account (US Client).

Roles & Responsibilities -

• Monitor, identify and resolve performance/behavior/attendance issues using the prescribed performance management techniques.
• Monitor and take action on productivity, personnel and payroll.
• Conduct performance appraisals.
• Provide constructive feedback from time to time and ensure performance.
• Provide Subject Matter Expertise.
• Modify Operations as needed to meet service level agreements under supervision of Operations Manager.
• Successfully complete all client related training.
• Hold team meetings with the direct reports.
• Communicate all process and client changes to direct reports within specific timelines.
• Provide hands-on assistance to your team in case of issues, both through direct intervention and mentoring.
• Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling.
• Ensure timeliness on reporting and client deliverables.
• Take initiative to continuously improve the process.

Years of experience needed -

• Candidate should have minimum of 2plus years of work experience in similar BPO field - preferably from Banking and Capital Markets Domain (primary preference)
• Secondary preference will be for Candidates who have experience in other BPO domains like Accounting, Insurance etc
• Candidate with an experience of back office.

Technical / Non-Technical Skills:

• Very Good knowledge on Process Domain - Capital Market: Subject matter Knowledge of Capital Market and Brokerage Operation functions along with insight into US Stock Market concepts -preferred.
• Excellent communication skills - to be part of Client calls and Management Calls.
• Prior Work Experience of Team Handling, preferably from same Industry - for at least 2 years
• Very good People Management and Group handling skills.
• Good Technical/PC skills with a sound knowledge of MS Office Tools - MS Excel, Word, Power Point
• US Shifts (India Night shift) working time mandatory

Certifications Needed:

• Education: 12 + 3 Degree Education is mandatory - B Com, BBA and BBM Graduates preferred, however Candidate with good work experience but with other Specialization can be looked into to some extent Only.
• Additional Certification on Financial Aspects is added advantage.
• No Tech Graduates - BE, B Tech, M Tech
• Additional Certification on Stock Market Subjects is added advantage.