Director Client Delivery

Requirements

• Proven experience in IT Project Delivery with a leading product engineering / outsourcing services firm.
• Experience managing digital engineering including but not limited to Product Engineering, Cloud development, full stack development, data engineering, Quality engineering and DevOps projects.
• Monitor, manage, and maintain the given portfolio pipeline of demand and projects to ensure effective tracking and delivery.
• Effective team builder, customer focused and good technical understanding. Constructively works across functional teams to create synergies and effectively delivery.
• Strong experience in executing projects with quantitative measures of progress.
• Good understanding of project metrics and reporting capabilities.
• Works closely with sales organization; solutioning and manage effective transition to delivery.
• Proven experience in executing large projects with team size of 50 and above with multiple self-organized scrum teams

Responsibilities

• Defines and executes strategic vision for key accounts. Leads from the front guiding its implementation internally and to customers.
• Creates and implements the execution plan to meet strategic objectives and achieve growth while maintaining profitability goals. Gets measured on smooth project delivery, gross margin, and employee engagement.
• Ensures sound delivery, works with account leadership and delivery leadership to ensure successful delivery with customer satisfaction.
• Runs an effective cadence to ensure right metrics for delivery emerge from tracking dashboard.
• Communicates action plans effectively to project execution teams on process, technology, and people management.
• Identifies areas for process optimization and works collaboratively with teams to implement improvements that enhance efficiency and effectiveness.
• Partner with regional account leadership to ensure accountability for successful project delivery.
• Implement and practice project execution using agile methodologies.
• Maintain forecast and actuals of project scope, schedule, and budget.
• Coordinate and monitor accurate project billing without any revenue leaks and strictly adheres to all internal and project compliance requirements.
• Ability to work with multiple project teams / stakeholders.

Additional Skills, Competencies & Requirements

• Bachelor's Degree in technology or business-related field.
• Scrum Agile Certification / PMP Certification
• Strong communication skills, both written and verbal.
• Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives, and rapidly changing priorities.
• Strong knowledge and hands on Azure DevOps / Jira / any other work tracking tool
• Must be a self-starter who requires minimal supervision.
• Ability to travel up to 25%.
• Ability to multi-task and meet aggressive deadlines.