Job
Description
Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth. Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services. As a Training Support Specialist at Frontera Health, you will play an essential role in helping deliver effective training experiences for our clinical and operational staff. Working under the guidance of the Senior Clinical Trainer, you will provide administrative, logistical, and facilitation support to ensure training sessions run smoothly and that new hires feel welcomed, supported, and prepared. Your contributions will help foster a strong foundation for employee success and ultimately support our mission to provide high-quality care to the families we serve. Qualifications: RBT Certification preferred Previous experience as an RBT/BT with a strong understanding of ABA principles required Bachelor s degree in Psychology, Special Education, or a related field preferred Strong communication, time management, and organizational skills A supportive and collaborative attitude with a desire to contribute to a mission-driven team Core Responsibilities Training Support Delivery Support the facilitation of initial and ongoing training sessions for Behavior Technicians (BTs) Help maintain and update training materials and curriculum Assist with logistics for virtual and in-person training sessions (e.g., setting up calls, preparing materials) Support the Senior Clinical Trainer during group and individual training sessions Assist in conducting RBT competency assessments, as needed New Hire Onboarding Support Send onboarding communications and help build individualized training schedules Conduct virtual daily check-ins with new hires to ensure a smooth transition Coordinate with Lead RBTs at clinics to help facilitate new hire integration (e.g., organizing first-week meetings or lunches) Serve as a point of contact for questions about systems, login access, and training resources Assist in scheduling and tracking 30/60/90-day check-ins Administrative Quality Assurance Track training completion and maintain up-to-date training documentation Collect and summarize feedback from trainees to inform improvements Provide regular progress updates and flag trainee concerns to the Senior Clinical Trainer Monitor and document training progress in Sidekick and other internal systems Help ensure consistency across training processes and materials Additional Duties Assist in the creation of supplemental training materials (e.g., videos, guides, assessments) Help identify signs of disengagement and support re-engagement efforts with Lead RBTs Potential opportunity to become a certified Safety Care Trainer Requirements Minimum 2 years of direct RBT/BT experience Previous experience in a training, mentoring, or supervisory capacity (even if informal) Proficiency with virtual meeting platforms Experience working in remote or hybrid environments Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success. We are committed to: Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law. Fostering a culture of inclusion and belonging where everyone feels valued and respected. Providing reasonable accommodations to employees with disabilities. Continuously learning and improving our DEI practices. We will achieve this commitment by: Recruiting and hiring a diverse workforce that reflects the communities we serve. Creating and maintaining an inclusive work environment that is free from discrimination and harassment. Actively listening to and addressing the needs and concerns of all employees. We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.
