Training Specialist II

Diligent Corporation

3 - 5 years

5 - 7 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

training c corporate governance legal strategic planning wellness management client onboarding recruitment performance measurement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manage the Client Onboarding Experience:
Serve as primary contact, develop tailored onboarding plans, coordinate cross-functional teams, monitor progress, and address challenges
Provide Initial Product Training:
Provide product instruction during the initial stage of the client s onboarding process in coordination with the account s Customer Success Manager
Drive Early Product Adoption:
Assess client requirements, customize onboarding/training sessions, provide insights, and iterate strategies based on feedback
Manage Product Setup and Configuration:
Guide clients through the initial setup process, including configuring accounts and software settings to align with their requirements
Understand and Document Client Milestones:
Fully understand client objectives, document milestones, and collaborate with Customer Success Managers and Training Specialists to help ensure seamless client journey progression
Provide Subject Matter Expertise and Deliver Best Practices:
Act as a subject matter expert for best-practice produce usage during client onboarding, aligning common governance-related tasks with product capabilities to help drive full value realisation
Provide Ongoing Client Support During Onboarding:
Address questions, concerns, and technical issues via email and phone, troubleshoot problems, and escalate complex issues
Provide Team Mentorship:
Share expertise and mentor colleagues as needed to help build a highly supportive, team-oriented culture
Seek, Monitor, and Escalate Feedback:
Monitor client survey feedback to assess the effectiveness of the onboarding experience, leverage the feedback to continuously improve the experience, and relay client product suggestions to help the company continue to enhance its product offerings

Required Experience/Skills

3- 5 years of client onboarding or implementation experience or equivalent
Bachelor s degree or equivalent experience in a relevant discipline preferred
Proficiency in presenting to and collaborating with senior-level client executives, including C-Level and Directors
Experience in strategic planning, goal setting, and performance measurement frameworks
Resilience in adapting to change and ability to thrive in a fast-paced environment with tight deadlines and complex challenges
Proven dedication to project ownership, collaboration, and follow-through
Strong focus on the client experience with a commitment to delivering exceptional client satisfaction
Excellent personal organizational skills to ensure client commitments are consistently met
Self-motivated, with the ability to function in core responsibilities with minimal guidance, while setting priorities among competing objectives
Strong English language proficiency with outstanding written communication and verbal communication skills

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