Training Manager-Service

Role & responsibilities

Job Summary:

The Assistant Manager Training is responsible for planning, developing, and delivering technical and soft skill training programs to service personnel, technicians, and dealer staff across the service network. The role plays a crucial part in ensuring high service quality standards, technical competency, and customer satisfaction for electric 2-wheelers.

Key Responsibilities:

1. Training Planning & Delivery:

• Conduct training needs analysis for service teams at workshops, dealerships, and regional centers.
  
• Design and deliver technical training modules on EV diagnostics, repair, and maintenance procedures.
  
• Deliver periodic refresher training on Revolt products, systems, and customer handling.
  

2. Curriculum Development:

• Prepare technical manuals, e-learning content, SOPs, and training presentations for new product launches and updates.
  
• Coordinate with the R&D, Quality, and Service teams for accurate and updated training material.
  

3. Assessment & Evaluation:

• Develop assessment tests and conduct periodic skill evaluations of technicians and service advisors.
  
• Monitor training effectiveness through pre- and post-training assessments and on-the-job performance tracking.
  

4. Coordination & Support:

• Collaborate with regional service managers and dealer principals to schedule and organize training sessions.
  
• Support the onboarding and induction training for new service employees.
  

5. Compliance & Reporting:

• Maintain detailed training logs, feedback forms, and progress reports.
  
• Ensure all training activities comply with company policies and industry standards.
  

Required Skills & Qualifications:

• B.E. / Diploma in Automobile or Mechanical Engineering.
  
• Strong understanding of EV systems (battery management, motor, controller, diagnostics).
  
• Proficient in creating technical content and using tools like PowerPoint, Excel, and LMS platforms.
  
• Excellent communication, presentation, and interpersonal skills.
  
• Ability to travel extensively across dealer/service locations.