Training Manager - Jewelry Staff

Requirements

Training Manager - Jewelry Staff

employee training

sales enablement

staff development

Key Responsibilities:

• Develop & Implement Training Programs:
• Design, develop, and deliver structured training programs for front-line jewelry staff, covering product knowledge, customer service, grooming, and brand representation.
• Build role-specific onboarding modules for new hires and refresher programs for existing staff.
• Create and maintain training content including manuals, SOPs, videos, and e-learning modules.
• Sales & Product Training:
• Conduct ongoing sales trainings focusing on upselling, cross-selling, closing techniques, and handling premium/luxury customers.
• Equip staff with deep product knowledge including gemstones, precious metals, certifications, craftsmanship, and after-sales services.
• Train team members to effectively communicate product value, exclusivity, and heritage to drive conversions and customer loyalty.
• On-the-Floor Coaching & Mentoring:
• Visit retail stores regularly to assess staff performance, deliver on-the-job training, and provide real-time feedback.
• Identify performance gaps and coach staff to improve sales behavior, customer interaction, and service excellence.
• Partner with store managers to create personalized training plans for underperforming or new staff.
• Monitoring & Evaluation:
• Track training effectiveness using feedback surveys, sales metrics, and observation reports.
• Measure impact through pre- and post-training assessments, mystery shopping, and customer feedback.
• Use insights to fine-tune training strategies and address emerging challenges or market trends.
• Team Collaboration & Stakeholder Engagement:
• Collaborate with HR, Operations, and Marketing teams to align training with business goals, seasonal campaigns, and new product launches.
• Act as a brand ambassador, reinforcing the organization's values and service standards through training.
• Provide regular reports and updates to senior management on training effectiveness, participation, and performance improvements.
  

Candidate Requirements:

• Minimum 3 years of experience in training and development, preferably in jewelry, fashion, or luxury retail sectors.
• Proven experience in conducting sales training, customer service workshops, and product education sessions.
• Strong communication, presentation, and facilitation skills.
• Energetic and motivational with an ability to inspire front-line staff.
• Proficient in MS Office tools; experience with LMS (Learning Management Systems) is a plus.
• Bachelor's degree in Human Resources, Business, or a related field. Professional certifications in training or L&D will be an advantage.
• Willingness to travel frequently across store locations for training delivery.