Training Manager - Global Business Services

Job Description

Training Programme Development Design, develop, and implement training programmes tailored to GBS and client goals and employee needs Create engaging training materials, specifically for GBS induction, including manuals, e-learning modules, and workshops Continuously evaluate the GBS training effectiveness and make improvements based on feedback Employee Development & Skills Enhancement Identify skills gaps and develop strategies to enhance employee competencies Work with Regional and local MC L&D resource to ensure GBS employees maintain relevant competencies to support our client s needs Organise onboarding programmes for new hires to ensure a smooth transition into the company Training Delivery & Coordination Coordinate GBS employees relevant, and ongoing training content and sessions in collaboration with client L&D trainers Conduct training sessions in-person, online or through a blended learning approach Work with subject matter experts to ensure accuracy and relevance of existing and future training content Performance Evaluation & Compliance Assess training impact through feedback, assessments, and key performance indicators (KPIs) Ensure all training programmes follow industry regulations and company policies Keep up to date with standard methodologies in corporate training and learning technologies Ensure all GBS Patient Safety colleagues complete all mandatory training on time and to required standard Sustainability and Training Quality Assurance Audit and review training materials for accuracy, relevance, and compliance with industry and the client s standards Maintain training content integrity and ensure long-term learning effectiveness Maintain accurate records of training and training completion for quality management and audit purposes Lead the GBS Patient Safety Training Centre of Excellence (CoE) through sharing best practice and proactively promoting learning and development opportunities Support the GBS Leadership Team in projects and initiatives to help the Business achieve goals and objectives Essential Skills/Experience Bachelors degree in human resources, Business Administration, education or a related field 3+ years of experience in training, learning and development, or human resources Strong presentation skills and effective delivery of L&D practices Cross functional collaborative approach Effective and analytical thinking with the ability to measure and assess the effectiveness of training initiatives Problem solving Excellent attention to detail Excellent written and verbal communication skills Desirable Skills/Experience Experience in corporate training, instructional design, or leadership development Experience in Pharmacovigilance, Patient Safety or similar industry Influencing, and Conflict Resolution skills. Successful participation in above-market projects Familiarity with Learning Management Systems and e-learning tools