Training & Customer Support Manager

Are you looking for assistant manager jobs in Siliguri within customer support training operationsFusion CX is hiring an Assistant Manager Training & Customer Support for a work-from-office role in Siliguri. This position is designed for experienced training leaders who can manage new-hire batches, training delivery, and throughput while driving learning effectiveness, trainer performance, and continuous improvement across assigned customer support processes.

About the Role

Key Responsibilities

• Manage new-hire training batches across assigned customer support processes

• Manage training deliverables and ensure adherence to defined timelines and standards

• Achieve training throughput targets for assigned processes

• Design and deliver engaging learning experiences that enable learners to achieve defined learning outcomes

• Collect and analyze feedback from completed training programs to evaluate effectiveness and implement improvements

• Review trainer performance and provide constructive, actionable feedback

• Develop and maintain schedules to assess training needs on a regular basis

• Collaborate with trainers, managers, and leadership to align training initiatives with business requirements

• Track, compile, and analyze training data and performance metrics

• Conceptualize, create, test, and review training materials and learning content

• Communicate training and refresher requirements based on TNI and BQM findings

• Create and implement training strategies, initiatives, and learning materials

• Maintain a structured database of all training materials and documentation

• Provide improvement ideas and recommendations to stakeholders based on training observations

• Manage and maintain process-specific PKT documentation

• Responsibilities may evolve based on business requirements

Job Requirements:

Education

• Graduation from a recognized institution

Skills & Competencies

• Excellent communication and presentation skills

• Team management experience within training or operations environments

• Ability to present training performance and insights in WBR and MBR forums

• Strong ability to articulate complex topics clearly and effectively

• Analytical skills with the ability to interpret data and training outcomes

• Root Cause Analysis (RCA) knowledge

• Good working knowledge of MS Excel and PowerPoint

Work Mode

• Work From Office (WFO)

• Siliguri, India

Why Join Fusion CX

At Fusion CX, training leadership plays a critical role in shaping operational excellence and workforce readiness. As an Assistant Manager Training & Customer Support in Siliguri, you will work in a structured, performance-driven environment where learning outcomes, throughput, and quality standards matter. This role offers hands-on ownership of training programs, direct collaboration with operations and leadership teams, and the opportunity to influence how customer support talent is developed at scale. Fusion CX provides a professional setting for leaders who value accountability, continuous improvement, and long-term career growth in training and operations management.