Training and Quality Analyst

The Training and Quality Analyst (TQA) is responsible for designing, delivering, and assessing training programs for new and existing Advisors and Associates involved in international calling processes. You will also monitor and evaluate the quality of client interactions, ensuring compliance with internal standards and client expectations. Working closely with operations, HR, and team managers, you will play a key role in maintaining high levels of performance and driving continuous improvement. Your key responsibilities will include conducting training sessions, monitoring quality standards, providing performance coaching, and preparing reports and documentation to track progress and outcomes. To qualify for this role, you should hold a Bachelor's degree in any discipline, with a preference for backgrounds in Communications, Business, or related fields. Additionally, a minimum of 6 months of experience in a similar role, particularly in a BPO or international calling environment, is preferred. The ideal candidate will possess excellent communication skills, both verbal and written in English, along with strong analytical abilities, training expertise, and proficiency in quality assessment. Being tech-savvy is also a key advantage in this role. As a TQA, you should demonstrate behavioral traits such as being detail-oriented, quality-focused, proactive, and solution-driven. The ability to multitask effectively in a fast-paced environment, work collaboratively as a team player, and influence others without formal authority are essential for success in this position. This is a full-time role with UK Shift timings, based on-site at Civil Line Faizabad, Ayodhya. You will report to the Operations Director and can expect to start on 1st September 2025. If you meet the qualifications and are interested in this opportunity, please contact the employer at +91 8009037006. The application deadline is 20/08/2025.,