4 Training Expertise Jobs

The Training and Quality Analyst (TQA) is responsible for designing, delivering, and assessing training programs for new and existing Advisors and Associates involved in international calling processes. You will also monitor and evaluate the quality of client interactions, ensuring compliance with internal standards and client expectations. Working closely with operations, HR, and team managers, you will play a key role in maintaining high levels of performance and driving continuous improvement. Your key responsibilities will include conducting training sessions, monitoring quality standards, providing performance coaching, and preparing reports and documentation to track progress and outcomes. To qualify for this role, you should hold a Bachelor's degree in any discipline, with a preference for backgrounds in Communications, Business, or related fields. Additionally, a minimum of 6 months of experience in a similar role, particularly in a BPO or international calling environment, is preferred. The ideal candidate will possess excellent communication skills, both verbal and written in English, along with strong analytical abilities, training expertise, and proficiency in quality assessment. Being tech-savvy is also a key advantage in this role. As a TQA, you should demonstrate behavioral traits such as being detail-oriented, quality-focused, proactive, and solution-driven. The ability to multitask effectively in a fast-paced environment, work collaboratively as a team player, and influence others without formal authority are essential for success in this position. This is a full-time role with UK Shift timings, based on-site at Civil Line Faizabad, Ayodhya. You will report to the Operations Director and can expect to start on 1st September 2025. If you meet the qualifications and are interested in this opportunity, please contact the employer at +91 8009037006. The application deadline is 20/08/2025.,

The Training and Quality Analyst (TQA) is responsible for designing, delivering, and assessing training programs for new and existing Advisors and Associates involved in international calling processes. You will also monitor and evaluate the quality of client interactions, ensuring compliance with internal standards and client expectations. Working closely with operations, HR, and team managers, you will play a key role in maintaining high levels of performance and driving continuous improvement. Your key responsibilities will include training delivery, quality monitoring, performance coaching, as well as reporting and documentation. To excel in this role, you should hold a Bachelor's degree in any discipline (preferred fields include Communications, Business, or related areas) and have a minimum of 6 months of experience in a similar role, preferably in a BPO or international calling environment. The ideal candidate will possess excellent communication skills in English (both verbal and written), strong analytical abilities, expertise in training, proficiency in quality assessment, and be tech-savvy. Behavioral traits that will contribute to success in this role include being detail-oriented, quality-focused, proactive, solution-driven, capable of multitasking in a fast-paced environment, and a team player with the ability to influence without direct authority. This position is a full-time role operating in a UK shift. You will be based on-site at Civil Line Faizabad, Ayodhya, reporting directly to the Operations Director. The expected start date for this position is the 1st of September, 2025. If you meet the qualifications and are excited about this opportunity, please apply before the application deadline on the 20th of August, 2025. For further inquiries or to speak with the employer, please contact +91 8009037006.,

The Training and Quality Analyst (TQA) role involves the responsibility of creating, delivering, and evaluating training programs for Advisors and Associates engaged in international calling processes. You will be tasked with ensuring the quality of client interactions meets internal standards and client expectations. Collaboration with operations, HR, and team managers is essential to drive performance levels and foster continuous improvement. Your primary duties will include conducting training sessions, monitoring quality standards, providing performance coaching, and maintaining accurate reporting and documentation. To qualify for this role, you should possess a Bachelor's degree in any discipline, with a preference for backgrounds in Communications, Business, or related fields. Additionally, a minimum of 6 months of experience in a similar role within a BPO or international calling environment is preferred. Key skills and competencies required for this position include excellent communication skills in English (both verbal and written), strong analytical abilities, expertise in training methodologies, proficiency in quality assessment, and a good understanding of technology. As a TQA, it is crucial to be detail-oriented, quality-focused, proactive, and possess a solution-driven mindset. The ability to multitask in a fast-paced environment, work effectively within a team, and influence others without formal authority are also important behavioral traits. This is a full-time position with a UK shift schedule. The job location is on-site at Civil Line Faizabad, Ayodhya. You will report to the Operations Director. If you meet the qualifications and are interested in this opportunity, please apply before the deadline on 20/08/2025. The expected start date for this position is 01/09/2025.,

As an Instructor Analyst at Accenture, you will play a crucial role in facilitating new hire training with a high level of engagement with the Operations Team. Your responsibilities will include following objectives and client standards for job readiness goals, facilitating on-floor training to bridge product knowledge and skill gaps, and undertaking projects to enhance training processes. You will be expected to identify root causes for business-related issues and provide recommendations to improve client satisfaction. In this role, you will own the training processes with a high level of accountability, considering both internal and external stakeholders. You will participate in Process Calibration sessions with Clients and Cross Vendors and continuously develop and maintain your product knowledge, industry knowledge, and professional skills through on-the-job and classroom training. It is essential to stay updated with product and process updates and approach problem-solving with a data-centric mindset. To excel in this position, you should have expertise in designing, developing, and delivering effective training programs. Your mastery of adult learning principles and instructional design methodologies will be crucial in conveying complex information in a clear and understandable manner. Excellent communication skills, both verbal and written, are essential for delivering engaging training sessions, and active listening skills will help address trainees" questions and concerns effectively. You will be responsible for delivering dynamic and interactive presentations that keep trainees engaged, utilizing visual aids and technology to enhance training delivery. Strong interpersonal skills are required to establish rapport and build positive relationships with trainees, demonstrating empathy and patience to address diverse learning styles and individual needs. Providing constructive feedback to trainees and assessing their progress to adjust training strategies as needed are integral parts of this role. As an Instructor Analyst, you will analyze and solve lower-complexity problems, primarily interacting with peers within Accenture before updating supervisors. While you may have limited exposure to clients and Accenture management, your decisions will impact your own work and potentially the work of others. You will receive moderate-level instructions on daily work tasks and detailed instructions on new assignments, contributing as an individual part of a team with a focused scope of work. Key responsibilities will include managing training batches, leading training projects, delivering process/product/policy training, and identifying and assessing training needs to improve team performance. You will lead all Process RCA, track and report training activities, and participate in policy briefings to ensure consistency with cultural, socio, geographical, and political conditions. Additionally, you will collaborate with the business team to achieve top performance through group coaching and training initiatives. Cultural sensitivity, resilience, adaptability, and technology/functional proficiency are essential attributes for success in this role. The ability to analyze training effectiveness, make improvements based on results, and handle unexpected situations in a fast-paced environment will be key to your success as an Instructor Analyst at Accenture.,