Training and Quality Analyst – International Calling Proces

Job Description

Position Summary:

The Training and Quality Analyst (TQA) is responsible for designing, delivering, and assessing training programs for new and existing Advisor’s and Associate’s involved in international calling processes. This role also monitors and evaluates the quality of cliet interactions, ensuring compliance with internal standards and client expectations. The TQA works closely with operations, HR, and team manager's to maintain high levels of performance and continuous improvement.

Key Responsibilities:

• Training
• Quality Monitoring
• Performance Coaching
• Reporting & Documentation

Job Specification

Educational Qualifications:

• Bachlor's degree in any discipline (preferred: Communications, Business, or related field).
• Minimum 6 months of experience in a similar role (Training and/or Quality Analyst) (preferred: BPO or international calling environment.)

Skills and Competencies:

Excellent Communication Skills – Fluent in English (verbal and written) is must, Analytical Skills, Training Expertise, Quality Assessment, Tech Savvy

Behavioral Traits:

• Detail-oriented and quality-focused.
• Proactive and solution-driven mindset.
• Ability to multitask in a fast-paced environment.
• Team player with the ability to influence without authority.

Working Conditions:

• Shift: UK Shift
• Location: On-site, Civil Line Faizabad, Ayodhya
• Reporting To: Operation’s Director

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

• UK shift

Work Location: In person

Speak with the employer
+91 8009037006Application Deadline: 20/08/2025Expected Start Date: 01/09/2025