Ø Manage large amounts of inbound and outbound calls in a timely manner. Ø Obtains client information by answering telephone calls, interviewing clients and verifying information. Ø Follow communication “scripts” while handling different topics. Ø Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Ø Seize opportunities to up sell products when they arise. Ø Build sustainable relationships and engage customers by communicating the extra mile. Ø Keep records of all conversations in our call center database in a comprehensible way. Ø Frequently attend educational seminars to improve knowledge and performance level. Ø Meet personal/team qualitative and quantitative target. Facilities: Ø Allocation of the accommodation for all employees who belongs to other cities. Ø Adequate transportation facilities shall be provided to all women employees to dropping at their residence. Note: Freshers and local candidates preferred. Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: UK shift Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 01/07/2025
Ø Manage large amounts of inbound and outbound calls in a timely manner. Ø Obtains client information by answering telephone calls, interviewing clients and verifying information. Ø Follow communication “scripts” while handling different topics. Ø Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Ø Seize opportunities to up sell products when they arise. Ø Build sustainable relationships and engage customers by communicating the extra mile. Ø Keep records of all conversations in our call center database in a comprehensible way. Ø Frequently attend educational seminars to improve knowledge and performance level. Ø Meet personal/team qualitative and quantitative target. Facilities: Ø Allocation of the accommodation for all employees who belongs to other cities. Ø Adequate transportation facilities shall be provided to all women employees to dropping at their residence. Note: Freshers and local candidates preferred. Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: UK shift Work Location: In person Application Deadline: 25/06/2025 Expected Start Date: 01/07/2025
Sales Generation & Customer Relationship Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Product Knowledge: Develop a deep understanding of plumbing products and services, including their features, benefits, and applications. Sales Presentations: Deliver effective sales presentations to potential customers, showcasing the value of the company's offerings. Quoting and Negotiation: Prepare and present quotes, negotiate pricing and contract terms, and close sales deals. Order Processing: Ensure accurate and timely processing of sales orders and manage customer expectations. Market Monitoring: Stay informed about competitor activities, market trends, and new product developments, and report findings to management. Reporting: Maintain accurate records of sales activities, customer interactions, and expenses. Skills Required: Communication skills, Field sales, Convincing skill, Marketing knowledge, Loading and unloading work, Must have driving license Preferred Candidate: Sales background experience Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 8009037006 Application Deadline: 26/06/2025 Expected Start Date: 01/07/2025
Sales Generation & Customer Relationship Management: Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions. Product Knowledge: Develop a deep understanding of plumbing products and services, including their features, benefits, and applications. Sales Presentations: Deliver effective sales presentations to potential customers, showcasing the value of the company's offerings. Quoting and Negotiation: Prepare and present quotes, negotiate pricing and contract terms, and close sales deals. Order Processing: Ensure accurate and timely processing of sales orders and manage customer expectations. Market Monitoring: Stay informed about competitor activities, market trends, and new product developments, and report findings to management. Reporting: Maintain accurate records of sales activities, customer interactions, and expenses. Skills Required: Communication skills, Field sales, Convincing skill, Marketing knowledge, Loading and unloading work, Must have driving license Preferred Candidate: Sales background experience Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 8009037006 Application Deadline: 26/06/2025 Expected Start Date: 01/07/2025
Job Description Position Summary: The Training and Quality Analyst (TQA) is responsible for designing, delivering, and assessing training programs for new and existing Advisor’s and Associate’s involved in international calling processes. This role also monitors and evaluates the quality of cliet interactions, ensuring compliance with internal standards and client expectations. The TQA works closely with operations, HR, and team manager's to maintain high levels of performance and continuous improvement. Key Responsibilities: Training Quality Monitoring Performance Coaching Reporting & Documentation Job Specification Educational Qualifications: Bachlor's degree in any discipline (preferred: Communications, Business, or related field). Minimum 6 months of experience in a similar role (Training and/or Quality Analyst) (preferred: BPO or international calling environment.) Skills and Competencies: Excellent Communication Skills – Fluent in English (verbal and written) is must, Analytical Skills, Training Expertise, Quality Assessment, Tech Savvy Behavioral Traits: Detail-oriented and quality-focused. Proactive and solution-driven mindset. Ability to multitask in a fast-paced environment. Team player with the ability to influence without authority. Working Conditions: Shift: UK Shift Location: On-site, Civil Line Faizabad, Ayodhya Reporting To: Operation’s Director Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: UK shift Work Location: In person Speak with the employer +91 8009037006 Application Deadline: 20/08/2025 Expected Start Date: 01/09/2025
The Training and Quality Analyst (TQA) role involves the responsibility of creating, delivering, and evaluating training programs for Advisors and Associates engaged in international calling processes. You will be tasked with ensuring the quality of client interactions meets internal standards and client expectations. Collaboration with operations, HR, and team managers is essential to drive performance levels and foster continuous improvement. Your primary duties will include conducting training sessions, monitoring quality standards, providing performance coaching, and maintaining accurate reporting and documentation. To qualify for this role, you should possess a Bachelor's degree in any discipline, with a preference for backgrounds in Communications, Business, or related fields. Additionally, a minimum of 6 months of experience in a similar role within a BPO or international calling environment is preferred. Key skills and competencies required for this position include excellent communication skills in English (both verbal and written), strong analytical abilities, expertise in training methodologies, proficiency in quality assessment, and a good understanding of technology. As a TQA, it is crucial to be detail-oriented, quality-focused, proactive, and possess a solution-driven mindset. The ability to multitask in a fast-paced environment, work effectively within a team, and influence others without formal authority are also important behavioral traits. This is a full-time position with a UK shift schedule. The job location is on-site at Civil Line Faizabad, Ayodhya. You will report to the Operations Director. If you meet the qualifications and are interested in this opportunity, please apply before the deadline on 20/08/2025. The expected start date for this position is 01/09/2025.,
The Training and Quality Analyst (TQA) is responsible for designing, delivering, and assessing training programs for new and existing Advisors and Associates involved in international calling processes. You will also monitor and evaluate the quality of client interactions, ensuring compliance with internal standards and client expectations. Working closely with operations, HR, and team managers, you will play a key role in maintaining high levels of performance and driving continuous improvement. Your key responsibilities will include training delivery, quality monitoring, performance coaching, as well as reporting and documentation. To excel in this role, you should hold a Bachelor's degree in any discipline (preferred fields include Communications, Business, or related areas) and have a minimum of 6 months of experience in a similar role, preferably in a BPO or international calling environment. The ideal candidate will possess excellent communication skills in English (both verbal and written), strong analytical abilities, expertise in training, proficiency in quality assessment, and be tech-savvy. Behavioral traits that will contribute to success in this role include being detail-oriented, quality-focused, proactive, solution-driven, capable of multitasking in a fast-paced environment, and a team player with the ability to influence without direct authority. This position is a full-time role operating in a UK shift. You will be based on-site at Civil Line Faizabad, Ayodhya, reporting directly to the Operations Director. The expected start date for this position is the 1st of September, 2025. If you meet the qualifications and are excited about this opportunity, please apply before the application deadline on the 20th of August, 2025. For further inquiries or to speak with the employer, please contact +91 8009037006.,
The Training and Quality Analyst (TQA) is responsible for designing, delivering, and assessing training programs for new and existing Advisors and Associates involved in international calling processes. You will also monitor and evaluate the quality of client interactions, ensuring compliance with internal standards and client expectations. Working closely with operations, HR, and team managers, you will play a key role in maintaining high levels of performance and driving continuous improvement. Your key responsibilities will include conducting training sessions, monitoring quality standards, providing performance coaching, and preparing reports and documentation to track progress and outcomes. To qualify for this role, you should hold a Bachelor's degree in any discipline, with a preference for backgrounds in Communications, Business, or related fields. Additionally, a minimum of 6 months of experience in a similar role, particularly in a BPO or international calling environment, is preferred. The ideal candidate will possess excellent communication skills, both verbal and written in English, along with strong analytical abilities, training expertise, and proficiency in quality assessment. Being tech-savvy is also a key advantage in this role. As a TQA, you should demonstrate behavioral traits such as being detail-oriented, quality-focused, proactive, and solution-driven. The ability to multitask effectively in a fast-paced environment, work collaboratively as a team player, and influence others without formal authority are essential for success in this position. This is a full-time role with UK Shift timings, based on-site at Civil Line Faizabad, Ayodhya. You will report to the Operations Director and can expect to start on 1st September 2025. If you meet the qualifications and are interested in this opportunity, please contact the employer at +91 8009037006. The application deadline is 20/08/2025.,