Training and Quality Analyst - International Calling Process

The Training and Quality Analyst (TQA) role involves the responsibility of creating, delivering, and evaluating training programs for Advisors and Associates engaged in international calling processes. You will be tasked with ensuring the quality of client interactions meets internal standards and client expectations. Collaboration with operations, HR, and team managers is essential to drive performance levels and foster continuous improvement. Your primary duties will include conducting training sessions, monitoring quality standards, providing performance coaching, and maintaining accurate reporting and documentation. To qualify for this role, you should possess a Bachelor's degree in any discipline, with a preference for backgrounds in Communications, Business, or related fields. Additionally, a minimum of 6 months of experience in a similar role within a BPO or international calling environment is preferred. Key skills and competencies required for this position include excellent communication skills in English (both verbal and written), strong analytical abilities, expertise in training methodologies, proficiency in quality assessment, and a good understanding of technology. As a TQA, it is crucial to be detail-oriented, quality-focused, proactive, and possess a solution-driven mindset. The ability to multitask in a fast-paced environment, work effectively within a team, and influence others without formal authority are also important behavioral traits. This is a full-time position with a UK shift schedule. The job location is on-site at Civil Line Faizabad, Ayodhya. You will report to the Operations Director. If you meet the qualifications and are interested in this opportunity, please apply before the deadline on 20/08/2025. The expected start date for this position is 01/09/2025.,