Training and Quality Analyst International Calling Process

The Training and Quality Analyst (TQA) is responsible for designing, delivering, and assessing training programs for new and existing Advisors and Associates involved in international calling processes. You will also monitor and evaluate the quality of client interactions, ensuring compliance with internal standards and client expectations. Working closely with operations, HR, and team managers, you will play a key role in maintaining high levels of performance and driving continuous improvement. Your key responsibilities will include training delivery, quality monitoring, performance coaching, as well as reporting and documentation. To excel in this role, you should hold a Bachelor's degree in any discipline (preferred fields include Communications, Business, or related areas) and have a minimum of 6 months of experience in a similar role, preferably in a BPO or international calling environment. The ideal candidate will possess excellent communication skills in English (both verbal and written), strong analytical abilities, expertise in training, proficiency in quality assessment, and be tech-savvy. Behavioral traits that will contribute to success in this role include being detail-oriented, quality-focused, proactive, solution-driven, capable of multitasking in a fast-paced environment, and a team player with the ability to influence without direct authority. This position is a full-time role operating in a UK shift. You will be based on-site at Civil Line Faizabad, Ayodhya, reporting directly to the Operations Director. The expected start date for this position is the 1st of September, 2025. If you meet the qualifications and are excited about this opportunity, please apply before the application deadline on the 20th of August, 2025. For further inquiries or to speak with the employer, please contact +91 8009037006.,