Process Associate

As a Call Center Agent, your role will involve managing large volumes of inbound and outbound calls efficiently. You will be responsible for obtaining client information by answering calls, conducting client interviews, and verifying information. While handling a variety of topics, you will need to follow communication scripts and identify customer needs. Your tasks will include clarifying information, researching issues, and providing appropriate solutions or alternatives. Additionally, you should seize opportunities to up-sell products and build sustainable relationships with customers by going the extra mile. Keeping accurate records of all conversations in the call center database is crucial. Attending educational seminars regularly to enhance your knowledge and performance level is also expected. Meeting personal and team qualitative and quantitative targets will be part of your responsibilities. Key Responsibilities: - Manage large volumes of inbound and outbound calls - Obtain client information and verify details - Follow communication scripts - Identify customer needs and provide solutions or alternatives - Up-sell products when opportunities arise - Build sustainable relationships with customers - Maintain comprehensive records in the call center database - Attend educational seminars for continuous improvement - Achieve personal and team targets Qualifications Required: - Strong communication skills - Ability to handle high call volumes - Problem-solving skills - Sales and customer service experience preferred - Attention to detail and accuracy in data entry This opportunity offers facilities such as allocation of accommodation for employees from other cities and transportation for women employees to their residences. Please note that freshers and local candidates are preferred for this role. Please be informed that this is a full-time position with a work schedule in UK shift. The work location is in person, and the application deadline is on 25/06/2025, with an expected start date of 01/07/2025.,