Training and Quality Analyst

1 - 5 years

0 Lacs

Posted:5 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Training and Quality Analyst, your role involves ensuring quality measures are being followed by employees and providing necessary training. Your responsibilities will include: Key Responsibilities: - Auditing calls made by employees to ensure adherence to quality guidelines - Reporting error trends, proposing action plans to mitigate errors, and providing correct information - Organizing quality calibration sessions for all employees - Identifying Training Needs (TNI) and conducting Refresher courses and PKTs to address process knowledge gaps - Sharing Quality Feedback with each employee - Sharing Campaign Quality metrics with Operations and other stakeholders regularly to raise awareness about Product and Process errors Qualifications Required: - A minimum of 1 year of experience as a Training and Quality Analyst - Basic knowledge of the Training & Quality Module - Coachable nature - A minimum educational qualification of Graduate level - Detail-oriented mindset with strong problem-solving skills and innovation abilities - Ability to collaborate effectively with multiple cross-functional teams - Good communication skills - Proficiency in Excel, Google Docs, and other latest business tools - Willingness to travel to different cities across India as per Business Requirement This is a great opportunity for someone looking to excel in the field of Training and Quality Analysis. Apply now and be a part of our awesome team!,

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