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Training and Quality Analyst Bigship

1.0 - 5.0 years

0 Lacs

dehradun, uttarakhand

On-site

Role Overview: As a Training and Quality Analyst, your role involves ensuring quality measures are being followed by employees and providing necessary training. Your responsibilities will include: Key Responsibilities: - Auditing calls made by employees to ensure adherence to quality guidelines - Reporting error trends, proposing action plans to mitigate errors, and providing correct information - Organizing quality calibration sessions for all employees - Identifying Training Needs (TNI) and conducting Refresher courses and PKTs to address process knowledge gaps - Sharing Quality Feedback with each employee - Sharing Campaign Quality metrics with Operations and other stakeholders regularly ...

Posted 5 days ago

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