Training and Quality Analyst

Job Description

We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly. Responsibilities: Audit Calls of the employees & ensure they are following quality guidelines while making calls Provide correct information, report error trends & propose action plan to mitigate errors. Organize quality calibration sessions with all employees. Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps. Ensure Quality Feedback is shared with every employee. Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors. Requirements: Overall work-experience of 1+ years as T&Q analyst. Basic Knowledge of the Training & Quality Module. Should be coachable. Educational qualifications: Min Graduate. Detail oriented, good at problem solving & innovating. Ability to work collaboratively with multiple cross-functional teams. Should possess good communication skills Well versed with excel, G-doc & latest business tools. Should be open to travel across different cities across India as per Business Requirement.