Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Resultscx
>
Trainer

Trainer

Resultscx

2 - 7 years

2 - 6 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

bpo voice process health insurance claims hipaa healthcare training and development customer service customer engagement analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols.

Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities.

Focus on improving voice modulation, clarity, pronunciation, and overall communication skills of agents.

Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance.

Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement.

Collaborate with operations and quality teams to identify training needs and implement customized learning programs.

Maintain training records and prepare reports on training effectiveness, attendance, and assessments.

Stay updated on healthcare industry trends and best practices to enhance training content.

We are looking for someone who has:

Education: Graduate in any discipline.

Experience:

o 2+ years of experience in a healthcare voice process or as a trainer in a BPO environment.

o Candidates with less experience but exceptional voice and communication skills are encouraged to apply.

Strong understanding of healthcare voice processes and customer engagement.

Excellent verbal and written communication skills with a focus on voice clarity and modulation.

Ability to design and deliver engaging training sessions.

Basic knowledge of healthcare processes, and claims is preferred.

Comfortable working fixed night shifts to align with international client requirements.

More Jobs at Resultscx

Recruiter

Bengaluru

2 - 6 yrs

INR 3 - 6 Lacs

Sr. Salesforce Administrator

Bengaluru

5.0 - 10.0 yrs

INR 6 - 10 Lacs

Trainer

Bengaluru

5.0 - 10.0 yrs

INR 2 - 6 Lacs

Quality Analyst

Bengaluru

5.0 - 10.0 yrs

INR 9 - 10 Lacs

Technical Support Representative

Bengaluru

Experience: Not specified

INR 1 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Resultscx

Customer Experience Management

Houston

Login to

Please Verify Your Phone or Email

Confirm Action

Trainer