Trainer Real Estate Hospitality

Job Profile: Real Estate Hospitality Trainer

A Real Estate Hospitality Trainer is a specialized professional responsible for training employees, sales teams, front-line staff, and customer-facing personnel in the real estate and hospitality sectors. The role focuses on elevating service quality, customer experience, and operational excellence across residential, commercial, and hospitality properties.

Key Responsibilities

• Training & Development
• Design and deliver training programs on customer service, sales excellence, soft skills, grooming, and hospitality standards.
• Conduct onboarding sessions for new hires, ensuring they understand brand culture and service expectations.
• Train sales and leasing teams in client engagement, presentation skills, negotiation methods, and property showcasing.
• Real Estate–Specific Duties
• Educate teams about property features, project benefits, market positioning, and competitive analysis.
• Enhance customer walk-in experience at sales galleries, sample flats, and project sites.
• Guide teams in handling luxury clients, high-net-worth individuals (HNIs), and international buyers.
• Hospitality & Customer Experience
• Implement hospitality protocols across real estate touchpoints—reception areas, model apartments, clubs, and marketing suites.
• Train staff in guest handling, complaint resolution, communication etiquette, and service recovery.
• Operational & Brand Standards
• Ensure all customer-facing staff follow brand SOPs, grooming guidelines, and service standards.
• Conduct audits at property sites to identify training needs and service gaps.
• Performance Measurement
• Evaluate training effectiveness through assessments, feedback, and KPI tracking.
• Collaborate with HR and management to improve training modules based on performance results.

Skills & Competencies

• Strong communication and presentation skills
• Expertise in hospitality service standards
• Knowledge of real estate sales processes and customer journey
• Ability to create engaging training content
• Coaching and mentoring proficiency
• Client handling and conflict resolution
• Professional grooming and etiquette expertise

Qualifications

• Mba or Bachelor’s degree in Hospitality, Business, or related field (Hotel Management preferred)
• Certification in Training & Development (optional but valuable)
• 3–10 years of experience in hospitality, real estate, or training roles

Industries Employing This Role

• Real estate developers (residential, commercial, luxury projects)
• Hospitality groups with real estate verticals
• Property management companies
• Co-living, co-working, and serviced apartment brands

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person