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Trainer & QA - Voice Process - Telugu / Kannada

Trainer & QA - Voice Process - Telugu / Kannada

Imarque Solutions

1 - 3 years

1 - 3 Lacs

Hosur

Posted:3 months ago| Platform:

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Skills Required

Call Quality Quality Audit Call Monitoring Process Training Quality Monitoring QC Tools Call Audit Feedback Call Calibration Quality Analysis Pareto Analysis Quality Tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Well-versed Job description: Well Versed with Training Metrics TNA, TNI, TTT, NHT/ PKT/Refresher. Excellent Communication required The Candidate should be able to handle 20 - 30 Trainee batches. Ability to multi-task with well-developed organizational skills. Designing and delivering engaging training program to improve employees Vocabulary, Pronunciation and fluency. The Candidate will be responsible for delivering high quality voice and accent training to our employees. Required Candidate profile: Minimum 2 years of experience as a Trainer (Sales or Collection Process) in Call center. Candidate must proficient in Hindi (speak) and English language. Soft skill training working experience. Good interpersonal skill. Strong understanding of and experience in product training preferably in domestic BPO domain Good in PPT & Excel..

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Imarque Solutions

www.imarquesolutions.com

Information Technology and Services

San Francisco

50-200 Employees

38 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Alice Johnson

COO

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Trainer & QA - Voice Process - Telugu / Kannada

Imarque Solutions

Hosur

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Trainer & QA - Voice Process - Telugu / Kannada