Trainer

Job Description

Job Title: Trainer – International BPO Location: Thane, Maharashtra Job Type: Full-Time Work Shift: Night Shift Job Summary: We are seeking a dynamic and experienced Trainer to join our team in Thane. The ideal candidate will have a strong background in international processes and a passion for developing talent through impactful training sessions. You will be responsible for training new hires and upskilling existing employees on communication skills, debt recovery techniques, compliance, and process updates. Key Responsibilities: Conduct end-to-end training for international voice/non-voice processes. Develop training content, SOPs, and job aids. Focus on soft skills, communication, and process adherence. Facilitate induction programs and refresher training. Coordinate with operations and quality teams to bridge performance gaps. Evaluate training effectiveness through assessments and feedback. Candidate Requirements: 2-4 years of experience in an international BPO process (US/UK shifts). Prior experience in training, coaching, or mentoring preferred. Strong communication and facilitation skills. Exposure to debt collection process is a plus, but not mandatory. Proficient in MS Excel, Word, PowerPoint. How to Apply: Interested candidates can send their resumes to saloni@digifocal.in