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Trainer

DigiFocal IT Solutions Pvt Ltd

2 - 4 years

0 Lacs

Thane Maharashtra India

Posted:2 months ago| Platform:

Apply

Skills Required

training communication compliance content effectiveness coaching mentoring excel word

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Location:

Job Type:

Work Shift:

Job Summary:

Trainer

Key Responsibilities:

Conduct end-to-end training for international voice/non-voice processes.
Develop training content, SOPs, and job aids.
Focus on soft skills, communication, and process adherence.
Facilitate induction programs and refresher training.
Coordinate with operations and quality teams to bridge performance gaps.
Evaluate training effectiveness through assessments and feedback.

Candidate Requirements:

2-4 years of experience in an international BPO process (US/UK shifts).
Prior experience in training, coaching, or mentoring preferred.
Strong communication and facilitation skills.
Exposure to debt collection process is a plus, but not mandatory.
Proficient in MS Excel, Word, PowerPoint.

How to Apply:

Interested candidates can send their resumes to saloni@digifocal.in

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DigiFocal IT Solutions Pvt Ltd

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