Trainer

Role: Trainer

Job Summary:

The Learning and Development Specialist will be responsible for designing, implementing and evaluating training programs that enhance employee skills, knowledge and performance.

This role involves collaborating with various departments to identify training needs, developing effective training materials and fostering a culture of continuous learning within the organization.

Responsibilities:

▪ Conduct assessments to identify training needs and gaps across the organization, collaborating with department heads and managers.

▪ Create and develop engaging process and soft skills training programs, training materials, and curricula, utilizing various instructional design methodologies and technologies.

▪ Train new hires and existing employees on SOPs, workflows and best practices.

▪ Deliver training sessions through various formats, including in-person workshops, online courses, and webinars, ensuring a positive and impactful learning experience.

▪ Assessthe effectiveness of training programs through feedback,surveys and performance metrics.

▪ Maintain accurate records of quality assessments, feedback sessions and executives’ performance.

▪ Manage the organization’s LMS, including uploading course content, tracking employee progress, and generating reports.

▪ Stay updated with industry trends and best practices in learning and development, incorporating new methodologies and technologies into training programs.

▪ Work closely with cross-functional teams to ensure alignment between training initiatives and organizational goals.

▪ Review and evaluate recorded calls, emails, and chats to assess adherence to quality standards and compliance with policies and procedures.

▪ Utilize established quality evaluation criteria to score customer interactions and provide detailed feedback to agents.

▪ Conduct one-on-one coaching sessions with executives to discuss performance metrics and areas for improvement.

▪ Ensure all training programs comply with organizational policies and relevant regulations; prepare reports for management on training outcomes and recommendations.

Requirements

▪ Minimum of 5 years of experience in learning and development, instructional design or related roles.

▪ Bachelor’s degree in Human Resources, Education, Psychology, or a related field. A Master’s degree or relevant certifications (e.g., CPLP, ATD) is a plus.

▪ Excellent communication, problem-solving abilities, good in customer service and interpersonalskills

▪ Strong computer skills in handling multiple CRM.

Qualifications:

▪ Bachelor’s degree in Human Resources, Education, Psychology, or a related field.

▪ Master’s degree or relevant certifications (e.g., CPLP, ATD) is a plus.

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Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹70,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Training & development: 5 years (Required)
• International process: 5 years (Required)
• BPO: 5 years (Required)

Language:

• Excellent English (Required)

Location:

• Navi Mumbai, Maharashtra (Required)

Work Location: In person