Trainer and Quality Assurance Specialist

Walkin on Weekdays between: Monday to Saturday (10.30am to 6.30pm)

Walkin date from 3rd October 2025 to 31st October 2025

Position Overview:

The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back-office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring performance. For back-office services, the Quality Assurance Specialist will conduct QA evaluation, and analysis and publish the Quality metric performance of the projects regularly.

Minimum Qualifications:

Education Requirement:

High School Diploma, Bachelors degree or higher in Business or related field preferred

Field Experience

At least 3 years of experience in Quality with a proven experience in implementing process/quality improvement tools and techniques

Positions Experience:

At least 1 year of quality assurance in a related technical/professional services area; 2 or more years preferred

Required Skills:

• Should have knowledge and hands on experience in 7QC tools
• Should have in depth knowledge in Quality Concept
• Should have worked on Quality report Such as CSAT, DSAT and Quality Dashboard
• Should be good in analysis and must have hand on experience in root cause analysis
• Should have knowledge to create training materials and client SOP.
• High degree of proficiency in Microsoft Office 360 suite/MS Office
• Clearly articulate ideas and thoughts verbally
• Accurately prepares written business correspondence that is coherent, grammatically correct, effective and professional.
• Strong interpersonal skills and a demonstrated ability to work effectively both independently as well as in a team environment
• Ability to work independently
• Excellent organizational and time management skills
• Analytical, data driven problem solver
• Excellent customer service skills

• Shift timing: Night shift timing / Preferred Male candidates