Trainee Technology - IT Internship Operations Engineer

Hi All,

This is a great Opportunity for IT Interns.

We are looking for graduates who have completed relevant courses or training in the required skill areas and hold a valid training certificate. Plain graduates will not be considered, as candidates will undergo a technical round to assess their skills.

• Experience Range:

  0 to 1 year

• Education :

  B.Tech / BE / in Computer Science / MCA or related field

• Requirement:

  Strong communication skills

• Duration :

  12 months

• Shift time

  24*7
• LOcation - Pune

What you'll do on a typical day:

• Ensure the availability and efficient working of the services in compliance with the non-functional expectations. • Plan and implement continuous improvements and changes in the ecosystem through automation. • Handle service interruptions towards resolution within the defined SLAs with a mindset of continuous improvement • React to events (monitor alerts, support escalation issues, internal incidents), i.e., incidents that hit the application or the underlying infrastructure. Troubleshoot and resolve the service interruption (either hands-on or by guiding 3rd party for incident resolution actions with clear instructions) • Provide information for root cause analysis and/or conduct postmortem and provide reports. • Provide recommendations/workarounds for identified problems. • Liaise and act with others (end users, internal teams) for incident and problem management. Bridge the gap between business users and application development teams. • Documentation: Create documentation tuned for the intended audience, including runbooks, Knowledge Base articles, how-to articles • Communication: Communicate with different stakeholders and vendors on technical level. Able to translate the impact of technical issues and concept to non-technical users for impact assessment.

At a minimum, youll need:

Minimum Required Education: B.Tech / BE / in Computer Science / MCA or related field. Minimum Required Experience: 0 to 1 years of experience in multiple layers of Software Development / Product Management / Operations Support. Technical Competencies: Ability to triage problems quickly, assess the problems impact and severity, and provide appropriate response. Ability to provide workarounds for the system to work while not ignoring the need for root cause troubleshooting. Must be comfortable reading and writing in any of the following languages: Java, Kotlin, Python

Must have data analysis skills and ability to write SQL.

Nice to have working knowledge of ITIL processes and procedures (e.g., incident, problem, emergency change) Broad technology experience with Automation Software What Youll Gain: • A structured internship program with hands-on experience in cutting-edge technologies. • Mentorship from experienced software engineers. • Opportunity to work on impactful projects that contribute to our core products. • Exposure to the full software development lifecycle. • A collaborative, supportive, and innovative work environment.

Be part of something big