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Trainee - Service Engineer

Trainee - Service Engineer

Remidio

0 years

2 - 5 Lacs

bengaluru

Posted:11 hours ago| Platform: GlassDoor logo

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Skills Required

service documentation coordination support crm management tracking training maintenance learning customization troubleshooting reports engineering flexibility communication collaborative strategy

Work Mode

Remote

Job Type

Full Time

Job Description

About the Role:

This role supports service operations by ensuring high customer satisfaction, timely job completion, accurate documentation, and effective coordination with field teams. It involves backend support, CRM management, and performance tracking to maintain service excellence.

KEY RESPONSIBILITIES :

During Trainee Period – 6 months

Hands-on training on device maintenance, repair, and diagnostics.
Learning product specifications, technical manuals, and service protocols.
Shadowing experienced technicians and participating in supervised field visits.
Assessments to evaluate technical proficiency and problem-solving skills.

During Full Time Role

Install ophthalmic equipment at client sites, ensuring proper functionality and customization as per client needs.
Respond to service calls for troubleshooting and repairs of ophthalmic devices, both remotely and on-site.
Develop and implement preventive maintenance schedules, conducting routine PMS visits to ensure equipment reliability.
Provide on-site training sessions for clients on the usage and maintenance of ophthalmic equipment.
Maintain accurate records of service activities, including detailed service reports and equipment history.
Collaborate with the sales team for technical support during pre-sales activities and demonstrations.

Technical Competencies:

Basic technical knowledge or diploma/degree in electronics, mechanical engineering, or related fields.
Strong willingness to learn and adapt to new technologies.
Flexibility to relocate across India for full-time role assignments.
Good communication skills and a customer-centric approach.
Excellent organizational and time management skills
Ability to manage multiple projects in a fast-paced, dynamic environment
Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
Strong problem-solving abilities
Problem Solving and critical thinking.

Behavioral Competencies

Ability to manage multiple projects in a fast-paced, dynamic environment
Excellent organizational and time management skills
Collaborative working Skills
Balances strategy with execution

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