TM1 Lead Engineer

The candidate needs to have a high degree of initiative to work independently and get things done in a complex matrix organization.

Key Accountabilities Includes following for Mosaic Solution: IBM Planning Analytics Cloud / Alteryx / Data Lake

• Handle Incidents for Mosaic solution and strive for resolution of incidents within SLA.
• Subject matter experts (SMEs), responsible for resolving incidents and for continuous communication about incident status.
• Act as a resolver and communicate with the customer as required.
• He is a member of a technical, operations, or application management team or supplier.
• Monitor the team's tickets queue for his service, self-assign tickets to him or directly work on tickets assigned by the Service Controller.
• Responsible for forwarding tickets that require a change to the Service Controller and manage the Change Management process for break fixes implementation.
• Handle tickets escalations to the Service Controller.
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Qualifications

Key Skill Required

• University education (BS /BA level) or equivalent work experience
• 4+ Year of experience in TM1 Cognos Planning Analytics
• 6+ Years of Information Technology or business experience
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Technical Skills

• IBM Planning Analytics Modeler
• IBM Planning Analytics Turbo-Integrator
• IBM Planning Analytics Rules and Feeders
• IBM Planning Analytics Dimensions and Cubes
• IBM Planning Analytics Excel PAfE
• SQL, MySQL
• ODBC driver
• SAP exposure
• Service Now, Jira or other ticketing tools
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Non-Technical Skills

• Strong development background with 5 years experience in Sustain teams (offshore mainly) on business solutions projects with process flow, data flow and integration as a critical component.
• Knowledge of ITIL methodology.
• Understanding of the Financial Closing and Forecasting process.
• Knowledge of Project Management.
• Strong Interpersonal and Communication skills.
• Good verbal and written Communication.
• Strong Stakeholder management.
• Self-motivation and ability to stay focused.