TL - International Back Office

The position is located in Noida and requires a minimum of 3 years of experience in International Back Office operations. The ideal candidate should be an immediate joiner with excellent communication skills. Key Responsibilities: - Managing the day-to-day planning, operation, and problem-solving of a team consisting of 15-20 resources. - Developing the team to ensure the delivery of consistently superior quality and handling the transition of new procedures independently. - Driving the team to be client/customer-focused, providing training and development opportunities. - Taking ownership of delivering service level components, quality, and targets, and motivating the team to achieve management goals. - Tracking and analyzing the performance of individual team members, providing effective coaching and feedback. - Compiling all external and internal reports and acting as the communication conduit between the team and management. - Implementing HR and Operations policies effectively, managing the floor, ensuring adherence to schedules, and making recommendations for process development based on analysis and feedback. - Conducting performance feedback sessions for agents, with a primary focus on CPM/SLA and one-to-one relationship building. - Analyzing various reports including process dashboards and team performance reports. - Motivating associates through effective management, career development, and implementation of reporting mechanisms. - Ensuring timely submission of Operations Review and managing attendance and attendance incentives for the team. - Achieving SLAs through effective management of daily operations, conducting audits, and sharing feedback with team members. - Managing the portfolio of clients effectively. Required Skills and Qualifications: - Graduation is a must. - Minimum of 2 years of experience as a Team Leader in Back Office operations. - Willingness to work in a 24*7 environment. - Excellent verbal and written communication skills. - Proficiency in analytical skills, MS Excel, and presentation skills.,