TL- Collection

Bridgexcel

2 - 3 years

3 - 4 Lacs

gurugram

Posted:2 weeks ago| Platform:

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Skills Required

collection management team handling debt collection debt recovery tele collection recovery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

We are looking for a proactive and results-driven Team Lead to supervise and develop a team of Collection Agents. The Team Lead is not engaged in direct calling but is fully responsible for agent performance, coaching, compliance, and achieving team collection targets.

Key Responsibilities

Supervise a team of Collection Agents, ensuring adherence to processes and compliance standards.
Monitor daily productivity and performance metrics (calls made, contacts, PTPs, cash collected).
Provide coaching, feedback, and regular training to agents to improve effectiveness.
Conduct call monitoring and quality checks to ensure compliance and professionalism.
Prepare and present performance reports to management.
Manage team schedules, workload allocation, and attendance.
Identify underperforming agents and implement corrective action plans.
Motivate the team to meet and exceed monthly and quarterly collection targets.
Act as a liaison between management and the team, communicating policy updates, strategies, and expectations.
Collaborate with other functions (Quality Control, HR, Training, Legal) to resolve escalations and improve outcomes.

Qualifications & Skills

Bachelor’s degree preferred; equivalent experience acceptable.
Minimum 2–3 years of experience in collections, with at least 1 year in a supervisory role.
Strong leadership and coaching skills.
Proven ability to analyze KPIs and drive performance improvement.
Excellent organizational and time-management abilities.
Strong communication and interpersonal skills.
Knowledge of debt collection laws and compliance standards.
Proficiency with CRM/collections systems and MS Office.

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