TL / AM / Manager - International Voice Operations

Golden Opportunities

3 - 8 years

10 - 17 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

international voice operations customer support crm tools escalation protocols communication call handling international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Exp.

Job Overview:

We are seeking experienced and enthusiastic professionals for our International Voice Customer Support team. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional customer service over voice calls.

Key Responsibilities:

Handle inbound customer queries via voice calls for international clients.
Provide timely and accurate information to resolve customer issues.
Maintain high levels of customer satisfaction through effective communication.
Adhere to quality standards and process guidelines.

Skills & Attributes

Prior experience in International Voice Process for Customer Support is mandatory.
Must be comfortable with complete voice-based communication (no chat/email support).
Willingness to work UK shifts.
Strong verbal communication skills in English.
Ability to work from office with two-way cab facility.
Excellent listening and problem-solving abilities.
Ability to work independently and as part of a team.
Familiarity with CRM tools is a plus.

Contact Person

Email

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