7 Escalation Protocols Jobs

Description The Program Manager-Affluent will be a key member of our Affluent-Service team, working closely with Service teams to manage customer escalations. This role is critical in ensuring customer issues are resolved efficiently, especially when they require attention beyond standard support channels.. The successful candidate will have the opportunity to make a significant impact on the bank's affluent customer segment and contribute to its overall success. Responsibilities Handle high-priority or complex customer complaints that frontline teams cannot resolve. Offer tailored financial solutions, including investment advice, wealth management, and banking services, to meet customer nee...

As an Assistant Vice President for Data and Records Governance (RCSA and CERPA) at Barclays, you will play a crucial role in evolving the digital landscape and driving innovation within the organization. Your main responsibilities will include: - Developing and maintaining a comprehensive data and records governance framework that complies with regulatory requirements and industry standards. - Monitoring data quality and records metrics across the organization to ensure compliance with standards. - Identifying and addressing data and records management risks and gaps. - Implementing a records management program that covers identification, classification, storage, retention, retrieval, and di...

We are seeking a highly proficient and customer-focused International Service Desk Analyst to join KVC Consultants Ltd. In this role, you will be the first point of contact for end-users seeking IT help from around the globe, responsible for resolving infrastructure issues through various mediums like calls, web, chat, and service requests. Your excellent English communication skills will be crucial in logging, prioritizing, and resolving inquiries to ensure timely and effective support for our international clientele. Roles and Responsibilities: Open, log, prioritize, assign, and close calls recorded in the IT Service Desk (IT SD) system. Ask the Customer End User for all relevant informati...

Role Overview: You will be a part of the International Voice Customer Support team in Hyderabad, where you will handle inbound customer queries via voice calls for international clients. Your role will involve providing timely and accurate information to resolve customer issues, maintaining high levels of customer satisfaction through effective communication, and adhering to quality standards and process guidelines. This position is ideal for individuals who excel in a fast-paced environment and are passionate about delivering exceptional customer service over voice calls. Key Responsibilities: - Handle inbound customer queries via voice calls for international clients. - Provide timely and ...

Exp. - 3-14yrs Job Overview: We are seeking experienced and enthusiastic professionals for our International Voice Customer Support team. This role is ideal for candidates who thrive in a fast-paced environment and are passionate about delivering exceptional customer service over voice calls. Key Responsibilities: Handle inbound customer queries via voice calls for international clients. Provide timely and accurate information to resolve customer issues. Maintain high levels of customer satisfaction through effective communication. Adhere to quality standards and process guidelines. Skills & Attributes Prior experience in International Voice Process for Customer Support is mandatory. Must be...

You will be responsible for managing the customer service function for both product users and consultation clients. This includes setting up and refining TATs, escalation protocols, and real-time support systems. You will also be required to collect feedback from various customer types and translate it into actionable insights. Ensuring quality across touchpoints, including messaging, prescriptions, deliveries, and follow-ups, will be a key aspect of your role. Amrutam is an Ayurveda, wellness, and lifestyle brand established in 2006 by Mr. Ashok Gupta. The company's core belief is that taking care of one's body is an act of worship. Specializing in healing through traditional methods using ...

You will be responsible for managing the customer service function for both product users and consultation clients. This includes setting up and refining TATs, escalation protocols, and real-time support systems. Your role will involve collecting feedback from various customer types and translating it into actionable insights. It will also be essential to maintain quality across touchpoints such as messaging, prescriptions, deliveries, and follow-ups. Amrutam is an Ayurveda, wellness, and lifestyle brand that was established in 2006 by Mr. Ashok Gupta. The company strongly believes that taking care of one's body is an act of worship. With a focus on healing through traditional methods using ...