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As a Customer Relationship Executive, you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the sales and post-sales process. Your primary goal will be to help CRM to build long-term relationships with customers, and to promote customer loyalty and retention. - Provide excellent customer service to new and existing customers - Respond to customer inquiries and complaints in a timely and effective manner - Support Customer Relationship Manager to ensure smooth operation - Conduct follow-up calls and emails to ensure customer satisfaction - Work closely with the sales team to ensure a smooth sales process and customer handover - Conduct customer surveys and gather feedback to identify areas for improvement - Develop and maintain customer databases - Collaborate with sales teams to develop customer retention Qualifications: - Experience in customer service in automobile dealership - Excellent communication and interpersonal skills - Minimum Educational Qualification should be Graduation - Ability to work in a fast-paced environment and meet deadlines - Knowledge of the automotive industry and dealership operations is preferred - Familiarity with customer databases management is a plus As a Customer Relationship Executive, you will be responsible for managing relationships with customers and ensuring that they have a positive experience throughout the sales and post-sales process. Your primary goal will be to help CRM to build long-term relationships with customers, and to promote customer loyalty and retention. - Provide excellent customer service to new and existing customers - Respond to customer inquiries and complaints in a timely and effective manner - Support Customer Relationship Manager to ensure smooth operation - Conduct follow-up calls and emails to ensure customer satisfaction - Work closely with the sales team to ensure a smooth sales process and customer handover - Conduct customer surveys and gather feedback to identify areas for improvement - Develop and maintain customer databases - Collaborate with sales teams to develop customer retention Qualifications: - Experience in customer service in automobile dealership - Excellent communication and interpersonal skills - Minimum Educational Qualification should be Graduation - Ability to work in a fast-paced environment and meet deadlines - Knowledge of the automotive industry and dealership operations is preferred - Familiarity with customer databases management is a plus