Ticketing & Visa Consultant

Why work with usIn addition to stellar work culture during working hours, our team has mastered the art of balancing a client first approach without compromising on wellness and work-life balance. What s more, with our super cool annual retreats and monthly team building activities (wine tasting, painting, cocktail making, to name a few) we strive to unwind and enjoy, while constantly upskilling and reinventing ourselves.

PS On Wednesdays, we work from home

Roles and responsibilities:

Plan the flight route as per the requirement of the clients: arrange the flight schedules, fares and other details and coordinate with Operations; keep the team informed about any latest updates in terms of airlines, airfare offers, visa updates etc. Using computer reservations systems to check availability: Book meals and seats on flights; accepting payment from passengers and customers; confirming the purchase with the passenger; and handing the ticket and receipt to the passenger or customer Modifying or cancelling a passenger s flight reservation: Using computer reservation systems to check availability for modification; charge a modification or cancellation fee to the passenger when airline policies dictate so; confirming modifications or cancellation with passenger or customer Helping passengers check-in for flights: Confirming passengers personal information; confirming that their reservation information matches the flight s; checking their luggage; charging overweight luggage fees when necessary; and helping passengers with special needs. Client Specific Needs: The Visa Consultant must ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents. S/he must prepare all fee quotes and any information required by clients, colleagues or authorities, S/he must prepare all the documents e.g. dummy tickets, hotel confirmations, visa itinerary, travel insurance etc for the clients as and when required. Other ancillary services for our Signature clients wherever required. If required, the visa consultant will also visit the embassy on behalf of the clients to submit a visa or for any other relevant work. Must oversee all aspects of the necessary Visas, ensuring that the process runs smoothly without any delay. You must oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.

Qualification:

IATA qualified Excel in the computer reservation system, Amadeus Minimum 1 year experience in the field of work You will ideally be educated to degree level Qualifications relevant to Visa Consultancy & Ticketing Reservations (preferred)

Skills Required:

Excellent Communication, negotiation skills Good organizational skills Excellent written and verbal communication A quick learner and a strong team player Has a creative approach to things Good Stress Management Skills; should be able to provide quality customer satisfaction, no matter what Analytical and problem-solving skills Administrative skills: proficient in computer skills such as basic word processing, spreadsheet and database management, specialized flight tickets retail software; and being able to use basic office equipment. High levels of initiative, resourcefulness, flexibility, and compromise

Other good to haves:

Work experiences in Sales/Client Servicing of Luxury Travel Services A good personal network in the travel and/or luxury space Good relationships with luxury and/ or travel influencers (good to have) Having travelled internationally, ideally to off-beat destinations

Note: If you feel that you ll fit for this role, please send your CV along with the below details to [email protected]

Current Organization Current CTC Expected CTC