Ticketing Manager (MICE)

Position:

Experience Required:

Location:

Nearest Metro:

Department:

Employment Type:

About the Role

Ticketing Manager

Key Responsibilities

Ticketing Operations

• Manage

  domestic & international ticketing

  for corporate, MICE, and leisure clients.
• Handle

  fare construction, reissuance, cancellations, refunds

  , and itinerary changes.
• Ensure accuracy in ticket issuance, PNR management, and compliance with airline guidelines.
• Track fare trends, promotions, and airline policies to optimize costs.

Team Leadership

• Supervise and mentor a team of ticketing executives.
• Ensure productivity, quality control, and SLA adherence.
• Conduct regular training and performance reviews.

Vendor & Airline Coordination

• Build and maintain strong relationships with airlines, consolidators, and travel partners.
• Negotiate fares, credit terms, and service deliverables.
• Resolve operational issues and escalations.

Customer Service Excellence

• Provide efficient, accurate travel solutions and handle last-minute client requirements.
• Maintain high service standards and timely communication.

Compliance & Reporting

• Ensure adherence to company policies and airline regulations.
• Maintain MIS reports on ticketing volumes, revenue, refunds, and cost savings.
• Oversee BSP/ARC processes, invoicing accuracy, and documentation.

Required Skills & Qualifications

• 8–10 years of experience

  in airline/ticketing operations.
• Expertise in

  GDS systems (Amadeus / Sabre / Galileo / Worldspan)

  .
• Strong knowledge of fare rules, routing, and airline procedures.
• Proven experience in managing teams and operations.
• Excellent communication, problem-solving, and multitasking skills.

Preferred

• Experience in

  corporate or MICE ticketing

  is a strong advantage.
• Knowledge of visa processes and travel insurance is beneficial.

How to Apply

Kindly share your updated CV on WhatsApp at 9717591372.

a shorter version