Territory Manager OEM

Company Description

Häfele India, a wholly-owned subsidiary of the Häfele Global network, has been operating in India since 2003. Known for its expertise in architectural hardware, furniture, kitchen fittings, and accessories, Häfele India also excels in categories like Home Appliances, Furniture Lighting, Sanitary, and Surfaces. The company maintains a strong nationwide presence with offices in cities such as Mumbai, Pune, Ahmedabad, and more, alongside full-scale operations in Sri Lanka and Bangladesh. Accredited as a "Great Place to Work" for the fifth consecutive time, Häfele India services its extensive customer base through a well-networked franchise model, direct dealers, and distribution centers.

OPERATIONAL

CLIENT MANAGEMENT

•    Managing existing clients on a regular basis.

•    Market Mapping and identification of addressable potential

·       Lead Cycle Management

·       Key Account Management

·       Channel Management (Managing complete Primary/Secondary through direct sales and through distributor.)

•    Create awareness and penetration of newly launched products.

•    To regularly monitor sales figures and product mix of the customer’s with respect to allotted territory.

•    To provide regular feedback about product demand, market trend, competition, product quality issues to the Product Management Team.(market intelligence)

BUSINESS DEVELOPMENT

•       Regular meeting with existing customer’s stakeholders such as design, production, & technical team at OEMs factory & showrooms.

•       Develop relations within industry to generate new leads.

•       Conducting regular training sessions for customers  and also take the support of the training team as and when required

•       Work on specifications and offer customized solutions to suit customer needs.

•       Provide demonstration and sampling of products.

•       To provide existing ,new and revived/lost customer with existing products/ substitute

products/ new products or new application

SALES PERFORMANCE

•    Responsible for achievement of sales targets for the area.

•    Ensure timely billing to customer. Manage the collection process so that receivables are accrued within the prescribed time line.

•    To submit consolidated weekly and monthly activity reports to the Reporting Manager as per the assigned formats.

SOLUTION TO CUSTOMER QUERY

•    To ensure that all customer complaints are handled on priority and feedback related to same is provided to customer and company.

•    Review all customer queries and complaints from sales or directly from the customer, analyze the problem, and provide relevant solutions.

•    Escalate new and unique issues to relevant people in the organization for knowledge and resolution

•    Remain self-updated on product knowledge to enable appropriate solutions to customer queries.

DEVELOPMENTAL

To emphasize collaboration among other vertical colleagues across the region.